SUMMARY:
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POSITION INFO:
Residential Property Administrator
Location: Johannesburg
About the Role
A leading property management division is seeking a highly capable Residential Property Administrator to oversee the efficient administration of residential properties, with a particular focus on student accommodation. The successful candidate will play a key role in ensuring accurate lease management, arrears control, and tenant support, while maintaining high standards of compliance and operational efficiency.
Key Responsibilities
Application & Intake Management
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Monitor and process applications through online portals.
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Manage incoming queries via email and WhatsApp support channels.
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Obtain and verify student registration lists from universities.
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Track and update records for defunded students.
Leasing Administration
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Vet all application documents and conduct credit checks.
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Ensure all lease details are captured and updated accurately.
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Facilitate amendments to tenant details on property management systems.
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Provide regular reporting on occupancy levels and vacancies.
Billing & Statement Processing
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Generate monthly lease billings and tenant statements.
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Process debit runs and interest billings.
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Post batches on property management and financial systems.
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Monitor and reconcile payment allocations.
Arrears & Debt Management
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Track and follow up on outstanding rental payments.
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Resolve tenant queries relating to rental accounts.
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Issue letters of demand and calculate repayment arrangements.
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Draft Acknowledgements of Debt (AODs) and manage handovers of defaulting tenants.
General Administration & Reporting
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Assist with compiling monthly management reports.
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Administer account closures and deposit refunds.
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Manage entry and exit recoveries for tenants.
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Provide professional tenant support and ensure effective communication.
Skills and Competencies
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Strong reconciliation and financial administration skills.
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High proficiency in property management and financial systems.
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Excellent attention to detail and numerical accuracy.
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Strong communication and interpersonal skills.
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Ability to follow processes, meet deadlines, and manage priorities.
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Confident in following up on outstanding payments.
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Innovative and proactive problem-solver.
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Professional, adaptable, and able to engage effectively at all levels.
Minimum Requirements
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Matric certificate (essential).
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National Diploma (essential).
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2–3 years’ experience in property management (essential).
Advantageous
