Property Administrator Supervisor

SUMMARY:
Are you a detail-oriented Property Administrator with a passion for excellence in billing and collections?

A well-established Property Management Company in East London is on the lookout for a skilled and experienced Property Administrator to lead the billing and collections team while managing a personal portfolio of buildings.

This is a highly visible, leadership role that requires an individual who can effectively prioritize, supervise, and streamline property administration processes, while delivering exceptional customer service and building strong internal and external stakeholder relationships.

POSITION INFO:

Key Responsibilities:

• Oversee and streamline billing operations
• Manage month-end closing processes for billing functions
• Ensure timely and accurate upload of tenant charges into MDA and third-party systems
• Reconcile tenant charges to the accounting system
• Handle billing escalations and disputes with professionalism
• Deliver accurate, timely invoices and maintain billing quality assurance
• Provide detailed weekly/monthly collection reports to management
• Ensure AR goals and collection metrics are consistently met
• Review and report on delinquencies and customer disputes

• Lead, train, and build a high-performing administrative support team
• Ensure compliance with internal procedures, policies, and quality standards
• Assist with special projects related to accounts receivable and process improvements

• Full property administration for a portfolio of buildings
• Lease onboarding, billing, receipts, and tenant collections
• Accounts payable/receivable and cashbook reconciliation
• Maintain tenant relations and support facility operations

Requirements:

• Grade 12 (Matric)
• Diploma in Property Management (advantageous)
• 2–3 years’ experience in a similar property administration role
• Previous property and utilities billing experience is essential
• Junior management or team leadership experience preferred
• Intermediate MS Excel skills
• Experience with SAGE and MDA systems (advantageous)
• Excellent customer service background

Skills & Competencies:

• Strong planning, organizational, and time management skills
• Client management and problem-solving abilities
• High attention to detail and accuracy
• Effective communication (verbal and written)
• Ability to work under pressure and meet tight deadlines
• Team-oriented and service-focused approach