Property Administrator Supervisor

SUMMARY:
A well-established Property Management Company in East London is seeking a skilled and experienced Property Administrator to take charge of billing, debtors, and collections operations while managing a personal portfolio of buildings.

This is a leadership role requiring someone who can effectively prioritize, supervise, and streamline property administration processes, while ensuring debtors management, credit control, and collections performance are delivered at the highest standard.

POSITION INFO:

Key Responsibilities:

• Oversee and streamline billing, invoicing, and debtors processes.
• Manage month-end closing for billing and receivables.
• Ensure timely and accurate upload of tenant charges into MDA and third-party systems.
• Reconcile tenant charges, payments, and accounts receivable ledgers to the accounting system.
• Handle billing escalations, arrears management, and debtors disputes with professionalism.
• Deliver accurate, timely invoices and maintain billing quality assurance.
• Provide detailed weekly/monthly collections and debtors reports to management.
• Monitor, review, and report on delinquencies, arrears, and outstanding accounts.
• Drive achievement of accounts receivable (AR) goals, collections targets, and debt recovery metrics.

• Lead, train, and mentor a high-performing billing and collections support team.
• Ensure compliance with internal debtors policies, credit control procedures, and property administration standards.
• Support special projects related to accounts receivable, collections strategy, and process improvements.

• Oversee full property administration for a portfolio of buildings.
• Handle lease onboarding, billing, receipts, tenant collections, and credit control.
• Manage accounts payable, accounts receivable, and cashbook reconciliations.
• Maintain strong tenant relations and support facilities operations.

Requirements:

• Grade 12 (Matric).
• Diploma in Property Management, Finance, or Credit Control (advantageous).
• 2–3 years’ experience in a property administration, debtors management, billing, or credit control role.
• Previous property and utilities billing experience is essential.
• Junior management or team leadership experience preferred.
• Intermediate MS Excel skills.
• Experience with SAGE and MDA systems (advantageous).
• Strong customer service and arrears recovery background.

Skills & Competencies:

• Strong planning, organizational, and time management skills.
• Excellent debtors and credit control problem-solving abilities.
• High attention to detail and accuracy.
• Effective verbal and written communication.
• Ability to work under pressure and meet tight collections deadlines.
• Team-oriented and service-focused approach.