Property Manager (Retail Shopping Centre) - Cape Town

SUMMARY:

Role Purpose

Key Responsibilities

• Manage the day-to-day operations and overall performance of the shopping centre.
• Ensure the centre is professionally managed, well maintained and commercially sustainable.
• Coordinate leasing, financial, operational and facilities management activities.
• Monitor centre performance and identify opportunities to improve efficiency and profitability.
• Ensure operational issues are addressed promptly and effectively.

• Manage vacancies, leasing activities and lease renewals.
• Support and implement the centre's leasing strategy and tenant-mix plan.
• Negotiate lease terms within approved mandates.
• Monitor tenant trading performance and identify commercial risks and opportunities.
• Build and maintain relationships with tenants, brokers, landlords and other stakeholders.
• Proactively manage vacancies and support tenant retention.
• Oversee lease-related administration and tenant installations.
• Identify opportunities to protect and grow the centre's income stream.

• Manage centre budgets, income, expenses and monthly financial performance.
• Monitor rental income, arrears and outstanding payments.
• Ensure arrears are followed up, escalated and addressed appropriately.
• Review and control operating expenditure.
• Monitor financial performance against budgets and implement corrective measures where required.
• Identify opportunities to improve profitability and cost efficiency.
• Prepare financial and management reports for relevant stakeholders.

• Build and maintain strong relationships with tenants, brokers, clients and key stakeholders.
• Manage tenant queries and resolve operational or commercial issues.
• Engage with tenants regarding lease matters, trading performance and operational requirements.
• Support a positive tenant experience and promote constructive commercial relationships.
• Participate in client and management meetings and provide relevant performance updates.

• Oversee facilities management, maintenance, repairs and tenant installations.
• Manage service providers and contractors against agreed service-level agreements.
• Monitor service quality, contractor performance and compliance with contractual requirements.
• Ensure maintenance issues are addressed and the centre remains safe and well maintained.
• Coordinate operational requirements with facilities and technical teams.
• Identify risks and implement appropriate corrective actions.

• Ensure compliance with applicable statutory requirements, including Occupational Health and Safety legislation.
• Monitor adherence to operational procedures, property requirements and relevant regulations.
• Identify and address operational, financial and property-related risks.
• Ensure appropriate records, documentation and management reports are maintained.
• Ensure compliance with applicable property industry and regulatory requirements.

• Lead, manage and develop the centre management team.
• Establish clear performance expectations and promote accountability.
• Monitor team performance and ensure operational standards are maintained.
• Encourage collaboration, professionalism and service excellence.
• Support employee development and continuous improvement.

POSITION INFO:
Role Requirements Qualifications Grade 12 - essential. Relevant tertiary qualification in Property Management, Business, Commerce or a related discipline preferred. Valid Fidelity Fund Certificate and compliance with applicable Property Practitioners Regulatory Authority (PPRA) requirements. Valid driver's licence. Experience Minimum 5-7 years' relevant experience in property or centre management. Proven experience managing a retail shopping centre. Strong commercial understanding of retail property management. Demonstrable experience in leasing, tenant relationships, vacancy management and lease renewals. Proven experience managing budgets, rental income, operating expenses and arrears. Experience overseeing facilities management, maintenance, contractors and service providers. Experience managing and developing a team. Technical Requirements Strong understanding of lease agreements, tenant installations and leasing processes. Knowledge of tenant mix, trading performance and vacancy management. Experience with property financial management, budgeting and expenditure control. Working knowledge of facilities management and property maintenance. Understanding of service provider contracts and SLAs. Knowledge of statutory requirements, including Occupational Health and Safety legislation. Advanced computer literacy, particularly Microsoft Excel. Experience with property management systems such as SAP or MDA. Strong reporting, negotiation and stakeholder-management skills. Key Competencies Commercial acumen and business awareness. Financial management and budget control. Strong leasing and negotiation skills. Tenant relationship management and customer service. Analytical thinking and problem-solving. Leadership, team management and accountability. Excellent written and verbal communication. Planning, organisation and prioritisation. Decision-making and risk management. Attention to detail and administrative accuracy. Proactive approach to vacancy, arrears and operational management. Professionalism, integrity and service excellence. Should you not receive a response within 10 working days, please consider your application unsuccessful.