Provincial Receptionist

SUMMARY:
The HWSETA is seeking to appoint a Provincial Receptionist to Provide Administrative assistance in the Provincial Office. Assist coordinate customer care with external stakeholders. 

Education Requirements: National Diploma in Office Administration/Technology, Business Administration or Public Management or an equivalent qualification.
Experience: 2-3 years work experience at Reception and related field.

Key Responsibilities Areas:
1. Perform delegated Education Training Quality Assurance functions.

• Provide administrative support on the accreditation, re- accreditation, extension of scope, secondary accreditation, and satellite campus approval process.
• Perform checks on all accreditation, re-accreditation, extension of scope, secondary accreditation and satellite campus approval process.
• Provide administrative support on the Assessor and Moderator registration process.
• Provide administative support on the verification process.
• Provide administrative support to stakeholders for learner achievement process.
• Support the trainibg implementation process.
• Support the training site approval process.
• Support training implementation process.
• Provide admin support on SDP Monitoring process.
• Provide required administration, logistical, filling and record-keeping.

• Provide support to the RIME activities.

• Provide admin support and evaluate the T-no. application process and Eol application process
• Provide admin support in coordinate and organize where applicable, the following: SDF registration process, WSP&ART workshops and submission process, Discretionary grant/EOI workshops and application. 
• Support the project implementation process for all projects.
• Keep records of the register of the documents submitted on the provincial central email.

• Implement and adhere to organisational policies and procedures.
• Perform required electronic, physical filling and record keeping.
• Perform planning and reporting activities.
• Adhere to travel and substance requirements. 
• Perform required Marketing activities.
• Provide guidance and support to stakeholders on ERP utilisation.
• Assist and support delegated administrative function.

• Support and maintain of stakeholder relations.
• Enhance customer satisfaction through enquiry and problem-solving.

• Telephone Enquiries -24 hours
• Respond to Written Correspondence (Mail, E-mail, and Fax)- 48 hours.
• Acknowlgement of receipt for any documentation submitted- 48 hours.

POSITION INFO:
Provincial Receptionist position