QA Analyst: Call Centre

Recruiter:

Ergasia Placements

Job Ref:

Pta000191/LB

Date posted:

Wednesday, October 8, 2025

Location:

Pretoria, South Africa

Salary:

10000 Monthly

SUMMARY:
A well-established Law Firm specialising in debt collection is looking for a new Quality Assurance Analyst. The law firm is based in PTA East, and it's an in-office position.

Please read on to see if you meet the minimum criteria.

EE: Open

POSITION INFO:
Minimum Requirements:

Grade 12 / Matric.
A relevant tertiary qualification (advantageous but not essential).
Minimum of 1 year’s experience in Quality Assurance within a call centre environment.
Knowledge of compliance, collections, or financial services processes.
Proficiency in MS Office (Excel, Word, Outlook)

Experience Required:

Previous experience in auditing customer calls, QA processes, or similar roles will be advantageous.
Experience in collections, recoveries, or financial services.
Experience in preparing reports and presenting findings to management teams.

Skills Required:

Excellent listening, analytical, and problem-solving skills.
Strong verbal and written communication.
High attention to detail with the ability to identify trends and root causes.
Strong organisational and time management skills.
Ability to work under pressure and meet deadlines.
Collaborative and supportive team player.

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