Quality Assistant Manager

SUMMARY:
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POSITION INFO:

Job Title: Quality Control Assistant Manager
Location: Woodstock
Reports to: Quality Control (QC) Manager

Position Overview

Stingray is seeking a proactive and detail-oriented Quality Control Assistant Manager to support the QC Manager in overseeing all quality assurance activities. This role involves taking ownership of assigned tasks from start to completion, ensuring departmental processes are adhered to, managing administrative functions, and driving continuous improvement initiatives. The position requires strong organisational skills, analytical thinking, and the ability to work collaboratively with internal teams and suppliers.

Key Responsibilities

1. Departmental Administration & Management Support

• Manage the administrative functions of the QC department, ensuring accurate record-keeping, filing, and reporting.
• Take full-circle responsibility for delegated tasks from the QC Manager.
• Ensure all processes and procedures are followed consistently across the department.

2. Reporting & Data Analysis

• Compile and analyse QC data to produce clear, accurate reports for management.
• Monitor and track quality performance metrics.
• Identify trends, recurring issues, and potential areas for improvement.

3. Supplier Engagement & Follow-Up

• Liaise with suppliers to address quality issues, provide feedback, and track resolution progress.
• Follow up on outstanding supplier actions to ensure compliance with quality standards.
• Maintain strong supplier relationships to support quality objectives.

4. Research & Process Improvement

• Conduct research on materials, products, and industry best practices to support quality improvements.
• Make recommendations for more efficient working practices and systems.
• Support the implementation of process enhancements and efficiency initiatives.

5. Operational Flexibility

• Work closely with the QC Manager to ensure department objectives are met.
• Be available to work late on occasion, as operational requirements dictate.

Required Skills & Experience

• Minimum 3 years’ experience in quality control, quality assurance, or a related field, preferably in a manufacturing or production environment.
• Strong administrative and organisational skills with attention to detail.
• Proficient in report writing and data analysis.
• Excellent communication and interpersonal skills for supplier and internal liaison.
• Ability to manage multiple priorities and work under pressure.
• Demonstrated ability to take initiative and follow tasks through to completion.

Key Competencies

• Detail Orientation – Meticulous approach to quality control and documentation.
• Accountability – Takes ownership of tasks and ensures successful delivery.
• Problem-Solving – Able to identify and implement practical solutions.
• Process Improvement Mindset – Proactively seeks ways to increase efficiency and effectiveness.
• Team Collaboration – Works well with cross-functional teams to achieve quality goals.

Working Conditions

• Primarily office and production floor environment.
• Occasional late work hours required.
• Full-time position with potential for growth within the quality management function.