Quality Assurance Officer ( Call Centre) JB1832

Recruiter:

HR Genie

Job Ref:

JB1832

Date posted:

Friday, May 6, 2022

Location:

Pinetown, South Africa

Salary:

R7k - 9k per month

JOB SUMMARY:
The QA ensures that all advisors use the same script, aftercall procedures and accountability standa

JOB DESCRIPTION:

Quality Assurance Officer ( Call Centre) JB1832
Pinetown, Durban
R7000 – R9000 per month

The QA ensures that all advisors use the same script, aftercall procedures and accountability standard. QA will periodically review sales data, customer surveys and call logs. They will use the information to ensure that company sales and service goals are in alignment with quality standards.

Educational Requirements:
Grade 12
Data capturing and administration
Previous experience working in administration/QA
Excel proficiency

Duties and responsibilities:
Complete all administrative duties including
Interpret and implement quality assurance standards
Evaluate adequacy of quality assurance standards
Devise sampling procedures and directions for recording and reporting quality data
Provide feedback on adhoc non-sales feedback requests
Distribute QA report at the end of each shift to the National Sales Manager
Distribute MTD and YTD QA reporting to the National Sales Manager
Investigate customer complaints and non-conformance issues
Collect and compile statistical quality data
Analyse data to identify areas of improvement in the quality system
Develop and recommend and monitor corrective and preventive actions
Prepare reports to communicate outcomes of quality activities
Identify training needs and organize training interventions to meet quality standards
Coordinate and support on-site audits conducted by external providers
Evaluate audit findings and implement appropriate corrective actions
Monitor risk management activities
Responsible for document management systems
Assure ongoing compliance with quality and industry regulatory requirements

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Quality Assurance Specialist (Higher Education)
Location: Durban
Salary:
29 days ago

GROUP OPERATIONS EXECUTIVE - FMCG
Location: Durban
Salary: Monthly
Are you a high-impact, strategic manufacturing leader ready to drive operational excellence across a complex, multi-site FMCG environment? We are seeking a commercially astute and results-driven Group Operations Executive to lead, transform, and optimise manufacturing operations across our national footprint. Reporting directly to the Group CEO, this role carries full accountability for operationa...
2 days ago

Deputy C.O.O
Location: Durban
Salary: Market related
The Deputy C.O.O plays a crucial role in overseeing the day-to-day operations of an edible oil manufacturing company. The Deputy C.O.O will be responsible for overseeing production and quality, supply chain, SHEQ, commercial, sales, logistics.
2 days ago

Field Service Engineer
Location: Durban
Salary:
Our client, who is a supplier of office equipment, is looking for a Field Service Engineer in the IT sector who will be responsible for providing on-site technical support and assistance to customers or clients in the Durban area. Their primary role is to ensure that computer systems, networks, hardware, software, and other IT-related equipment are functioning correctly and efficiently. Overall, t...
3 days ago

Industrial Engineer
Location: Pinetown
Salary: R35 000.00
Our Food Manufacturing client is seeking an Industrial Engineer to lead, develop, and optimise manufacturing processes and systems across operations, with a strong focus on high-speed packing lines, process standardisation, continuous improvement, and data-driven decision-making.This role plays a key part in driving operational efficiency, improving yield, reducing waste, and achieving cost optimi...
6 days ago

Group Quality Manager
Location: Pietermaritzburg
Salary:
6 days ago

Site Foreman/ Site Manager
Location: Pietermaritzburg
Salary: R10 000
Experienced Site Manage/ On-Site Supervision & Project Coordination
7 days ago

Machine Operator
Location: Durban
Salary:
10 days ago

Machine operator - Flow Wrapper / Pillow Pack
Location: Durban
Salary: Annual Salary
Machine Operator
10 days ago

Reservationist
Location: Durban
Salary:
Stunning Brand New Safari Lodge in Northern KZN is looking for a RESERVAITONIST
21 days ago

Quality Assurance Officer ( Call Centre) JB1832

Similar jobs you might be interested in:

Create a free job alert for Quality Assurance Officer ( Call Centre) JB1832 in Pinetown