REFERRAL MANAGER (AT A BOND ORIGINATOR) (Tygervalley)

Responsible for managing the Referral Management process – matching Pre-Approved Buyers with Real Estate Agent sellers

Primary Responsibility

• Initiate and implement strategies to increase pre-approved Buyers and the matching (conversion) thereof to supporting Real Estate Agent sellers.
• Key involvement in development and maintenance of Referral Management process.
• Ensure that all leads reach the correct Agents and are responded to timeously.
• Custodian of Referral system and processes.
• Control access and sharing of information.
• Arbitration and dispute resolution regarding referrals applying rules and policies.
• Be able to build and manage the necessary support team centralised at the Head Office.
• Attend meetings and travel nationally when required.
• Provide training and support to Internal and External parties and advise them on application of company policies and rules.
• Negotiate agreements with outside parties to pass leads and update rules as required.
• Promote the Referral system

Minimum Requirements

• Matric qualification
• 3 to 5 years in managing the Referral Process for a large Real estate agent network
• Previous experience at a bond originator or estate agent – non negotiable