RESERVATIONIST

SUMMARY:
As a Reservationist, you will be the first point of contact for guests looking to book their stay. You will handle all room reservations, inquiries, and cancellations in a courteous and efficient manner, ensuring a smooth booking process and maintaining accurate records of all reservations.

POSITION INFO:

Key Responsibilities:

• Handle incoming calls and emails related to room bookings and general reservation inquiries
• Process reservations accurately using the hotel’s property management system (PMS)
• Offer information on room rates, availability, and hotel amenities
• Upsell room types, packages, and special promotions when appropriate
• Maintain up-to-date knowledge of room inventory and special events affecting room demand
• Confirm, modify, or cancel reservations as requested by guests
• Liaise with front desk, housekeeping, and other departments to ensure seamless guest service
• Maintain guest confidentiality and follow all data protection policies
• Provide courteous, prompt, and professional service at all times

Requirements:

• Previous experience in reservations, front office, or customer service (preferably in the hotel industry)
• Proficient in hotel reservation software (e.g., Opera, Fidelio, or similar PMS)
• Excellent communication skills, both written and verbal
• Strong attention to detail and organizational skills
• Ability to multitask and work in a fast-paced environment
• A positive attitude and commitment to delivering outstanding guest service
• High school diploma or equivalent; additional certification in hospitality is a plus