RTA Data Analyst

Recruiter:

ABC Worldwide

Job Ref:

CPT001383/CB

Date posted:

Thursday, January 6, 2022

Location:

Capetown, South Africa

Salary:

R220k pa

JOB SUMMARY:
Advanced Excel
Data Analyst
WF Department - BPO Experience

JOB DESCRIPTION:

Description

Utilising Excel to analyse Workflow data to assist with efficiency within the Contact centre
Runs and analyses reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals
Completes root-cause analysis to determine and quantify reasons for planned variance and recommends changes to enhance accuracy and effectiveness
Responds to escalated issues and ad-hoc requests
Exception management on WFM tool along with real time management of all queues.
Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position

Qualifications/Education and other skills requirement -

Graduate
Call centre experience , RTA role Preferential
Basic understanding of workforce management/Shrinkage/Avaya/WFM tool concepts.
Ability to prioritize workload, meet deadlines and perform multiple tasks
Excellent communication skills
Good mathematical, Logical and analytical skills
Problem solving attitude and attention to detail.
Quick learner, positive attitude
Good excel skills

Desired Skills

Excellent/advanced excel skills
Exposure to WFM Tools

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Data Integrity and Systems Support Analyst (AGRI Industry)
Location: Capetown
Salary: R35k
My client is looking for a data Integrity and Systems Support analyst in Northern Cape
1 day ago

Systems Analyst
Location: Cape Town
Salary:
1 day ago

Technical Business Analyst
Location: Cape Town
Salary:
6 days ago

Senior Business Analyst
Location: Cape Town
Salary: Market related
My client is seeking a skilled and analytical professional to join their team as a Senior data analyst. In this role, you will play a critical part in driving strategic decisions by leveraging data and insights across a variety of business functions.
8 days ago

Business Data Analyst - ERP & Reporting (ODOO)
Location: Bellville
Salary: R45k - 50k per month
BUSINESS data analyst - ERP & REPORTING (ODOO) R45 000 - R50 000 Bellville
8 days ago

DATA ANALYST â ERP & REPORTING (Business & Ecommerce Sales)
Location: Cape Town
Salary: 40000 Monthly
Seeking a skilled data analyst – ERP & REPORTING for Business & Ecommerce Sales. Mid Career level (4-6 yrs exp). Permanent position in Western Cape.
11 days ago

Junior Data Analyst
Location: Airport Industria
Salary:
Our client is seeking a Junior data analyst to provide technical assistance to the processing centre and sales ensuring optimal utilisation of equipment and maximum throughput.
13 days ago

UAT Specialist
Location: Cape Town
Salary: 400 000 Annually
A fast-paced fintech environment is seeking a UAT Specialist to lead user acceptance testing across emerging technologies. This is a hands-on, functional role, ideal for those passionate about driving software quality in large-scale, high-volume systems
14 days ago

Data Analyst
Location: Helderberg
Salary:
Do you have experience and knowledge in data Analysis combined with a sales aptitude? Then this role is your next step.
6 days ago

Senior Automation Test Analyst
Location: Cape Town
Salary:
19 days ago

RTA Data Analyst

Description

Similar jobs you might be interested in:

Create a free job alert for RTA Data Analyst in Capetown