RTA Data Analyst

Recruiter:

ABC Worldwide

Job Ref:

CPT001383/CB

Date posted:

Thursday, January 6, 2022

Location:

Capetown, South Africa

Salary:

R220k pa

JOB SUMMARY:
Advanced Excel
Data Analyst
WF Department - BPO Experience

JOB DESCRIPTION:

Description

Utilising Excel to analyse Workflow data to assist with efficiency within the Contact centre
Runs and analyses reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals
Completes root-cause analysis to determine and quantify reasons for planned variance and recommends changes to enhance accuracy and effectiveness
Responds to escalated issues and ad-hoc requests
Exception management on WFM tool along with real time management of all queues.
Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position

Qualifications/Education and other skills requirement -

Graduate
Call centre experience , RTA role Preferential
Basic understanding of workforce management/Shrinkage/Avaya/WFM tool concepts.
Ability to prioritize workload, meet deadlines and perform multiple tasks
Excellent communication skills
Good mathematical, Logical and analytical skills
Problem solving attitude and attention to detail.
Quick learner, positive attitude
Good excel skills

Desired Skills

Excellent/advanced excel skills
Exposure to WFM Tools

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

IT Security Analyst: Cape Town CBD
Location: Cape Town
Salary:
1 day ago

ITApplications Support Analyst
Location: Cape Town
Salary:
1 day ago

Graduate Quantitative Investment Analyst
Location: Cape Town
Salary:
1 day ago

Senior Security Analyst
Location: Cape Town
Salary:
1 day ago

Technical Business Analyst
Location: Cape Town
Salary: Annually
Technical Business analyst who will be responsible for contributing technically to software development projects.
2 days ago

Product Performance Analyst
Location: Stellenbosch
Salary: Annually
Join a radar-driven revolution in fitness tech. Our client is seeking a junior Product Performance analyst to help test and validate cutting-edge consumer devices used by athletes worldwide. If you're passionate about health, data, and innovation—this one's for you.
2 days ago

Business Reporting Analyst
Location: Cape Town
Salary: Annually
Are you a data-driven professional with a passion for transforming numbers into actionable business insights? We’re seeking a Business Reporting analyst to join a dynamic finance team in Cape Town, helping guide strategic decision-making through meaningful analysis of operational and customer data.
2 days ago

Treasury Analyst
Location: Cape Town
Salary: Annually
Take the next step in your finance career
2 days ago

Agile Business Analyst
Location: Cape Town
Salary: Hourly
We’re seeking an experienced Agile Business analyst to join a leading financial services organisation on a 6-month contract. The successful candidate will work within an Agile environment to analyse business needs, translate them into actionable user stories and ensure that solutions deliver measurable value.
3 days ago

Accounts Payable
Location: Cape Town
Salary:
We are looking for a detail orientated, driven, and deadline focused candidate, who has over 5 years of experience in accounts payable leadership, who can ensure that every Dollar spent is accounted for, every vendor relationship runs smoothly, and every process is optimized to keep fast food operations moving at top speed.
3 days ago

RTA Data Analyst

Description

Similar jobs you might be interested in:

Create a free job alert for RTA Data Analyst in Capetown