RX NOC - Support Agent 1

You will administer platforms and monitor and report on a 24x7 basis, ensure optimum performance and availability of such platform, provide second-level troubleshooting support, and liaise with all applicable service providers and third parties.

Key Responsibilities

● 24x7 proactive monitoring and support of the live and staging infrastructure
● Investigate and react to any live issues
● Act as an escalation point for issues flagged by customer support
● Take part in design and implementation of new setups
● Handle service requests, incidents, problems and change requests, using ITIL best practice.
Desirable Skills

● At least 5 years’ experience in technical support and monitoring
● Very good IT knowledge and in Linux technologies
● Deep knowledge of various monitoring tools
● Detect/analyse alarms to provide fault isolation and remote troubleshooting
● Act as a focal point for outages until restoration.
● Analyse logs for troubleshooting issues, including malicious activity or cybersecurity threats
● Docker/Kubernetes ( interest or basic knowledge )
● Virtualisation - Openstack, Vmware
● Cloud - Google GKE, Amazon EKS ( Advisable , not essential )

For more information please send your updated CV to -techcpt.co.za