Reception Manager

SUMMARY:
A luxury safari company is looking for an enthusiastic and service-driven RECEPTION MANAGER to lead the Reception team at one of their Lodges.

POSITION INFO:
This is a premier safari portfolio, managing high-end lodges and offering luxury wildlife experiences. This role is ideal for someone with previous FOH Management experience, ideally in a high-end Lodge environment.

Core Criteria:

• Matric / Grade 12 (required), with diploma or equivalent qualification in Hospitality Management (advantageous)
• Minimum of 2 years’ experience in a similar front-of-house or reception role, preferably within a high-end lodge or hotel environment
• Computer literacy essential, including MS Office, reservation systems, POS platforms, and financial/debtors systems
• Sound financial understanding and adherence to procedures
• Proven experience with stock control and administrative processes
• Solid understanding of lodge operations and guest service standards
• Strong customer service ethos, with the ability to handle challenging situations calmly and professionally
• Excellent attention to detail and organisational ability
• Confident verbal and written communication skills

• Act as the first point of contact for guests, ensuring a warm, professional welcome and smooth check-in and check-out processes
• Manage all front desk operations, including incoming calls, guest queries, and requests
• Provide accurate information and assistance to guests, ensuring an exceptional guest experience at all times
• Handle payments, billing, and associated administrative duties with accuracy
• Maintain a positive, approachable, and professional presence at the front desk
• Prioritise tasks effectively and work independently with strong planning skills
• Take initiative and adopt a proactive, solution-oriented approach to daily operations
• Support the wider lodge team to uphold the lodge’s high service standards

• Market-related monthly package, commensurate with experience and qualifications
• On-site accommodation and laundry provided
• Roster: 3 weeks on / 1 week off
• Annual Leave: 15 days per annum
• Live-in position based at the lodge in Hoedspruit, Limpopo Province
• As this is a hospitality role, flexibility to work irregular hours, including weekends, public holidays, and evenings is required