Reception Shift Leader

SUMMARY:
Supervise and lead the reception team during assigned shifts, ensuring smooth front desk operations

POSITION INFO:

The President Hotel is entering an exciting phase of growth and transformation, and we are creating a new opportunity for a Reception Shift Leader to join our Front Office team.

We are seeking a guest-focused and experienced Reception Shift Leader with a strong background in hotel front office operations. The ideal candidate will be passionate about hospitality, have excellent communication and organisational skills, and be confident in leading the reception team during their shift to ensure seamless guest experiences from arrival to departure.

Experience & Requirements

• Minimum 4 years' front office experience in a 4- or 5-star hotel environment

• At least 2 years' proven experience as a Shift Leader or Front Office Supervisor

• Diploma or certificate in Hospitality Management advantageous

• Proficiency in Opera PMS (essential) and other hotel systems

• Strong knowledge of front office operations, guest relations, and reservations

• Excellent interpersonal and communication skills, with a guest-centric approach

• Proven ability to supervise, coach, and motivate staff

• Ability to work flexible shifts, including nights, weekends, and public holidays

• Professional, well-presented, and detail oriented

• South African citizen with a valid ID

Duties & Responsibilities

• Supervise and lead the reception team during assigned shifts, ensuring smooth front desk operations

• Oversee guest check-ins, check-outs, reservations, and billing with accuracy and professionalism

• Handle guest queries, complaints, and special requests, ensuring swift resolution and guest satisfaction

• Conduct shift briefings, allocate duties, and monitor performance of front office staff

• Support training and development of reception team members

• Ensure compliance with hotel policies, SOPs, and brand standards

• Work closely with Housekeeping, Concierge, and other departments to ensure smooth daily operations

• Perform cash-ups, maintain accurate shift records, and assist with reporting as required

• Represent management in their absence, ensuring professional standards are maintained at all times

Important Application Notes

• Must hold a valid South African ID

• Only candidates with relevant hotel front office leadership experience will be shortlisted

• Ensure your CV is 100% updated

• All applicants will attend a virtual introduction interview

About the Hotel

The President Hotel is on a journey to be recognised as a true luxury destination.
Our purpose: to create and inspire memorable experiences.
Our vision: to become Cape Town's most loved hotel.

Set in the heart of Bantry Bay, between Cape Town's vibrant city life and the Atlantic Ocean, the hotel offers 349 stylish rooms, suites, and apartments, breathtaking views, a palm-lined infinity pool, world-class dining, and state-of-the-art conference and event venues. The property provides an iconic working environment where excellence meets opportunity.

Application Process

Closing date: 16 October 2025
Online Application