Reception Shift Leader

Recruiter:

HR Genie

Job Ref:

PN024

Date posted:

Friday, October 3, 2025

Location:

Bantry Bay, South Africa

Salary:

Market related

SUMMARY:
Supervise and lead the reception team during assigned shifts, ensuring smooth front desk operations

POSITION INFO:

The President Hotel is entering an exciting phase of growth and transformation, and we are creating a new opportunity for a Reception Shift Leader to join our Front Office team.

We are seeking a guest-focused and experienced Reception Shift Leader with a strong background in hotel front office operations. The ideal candidate will be passionate about hospitality, have excellent communication and organisational skills, and be confident in leading the reception team during their shift to ensure seamless guest experiences from arrival to departure.

Experience & Requirements

Minimum 4 years' front office experience in a 4- or 5-star hotel environment
At least 2 years' proven experience as a Shift Leader or Front Office Supervisor
Diploma or certificate in Hospitality Management advantageous
Proficiency in Opera PMS (essential) and other hotel systems
Strong knowledge of front office operations, guest relations, and reservations
Excellent interpersonal and communication skills, with a guest-centric approach
Proven ability to supervise, coach, and motivate staff
Ability to work flexible shifts, including nights, weekends, and public holidays
Professional, well-presented, and detail oriented
South African citizen with a valid ID

Duties & Responsibilities

Supervise and lead the reception team during assigned shifts, ensuring smooth front desk operations
Oversee guest check-ins, check-outs, reservations, and billing with accuracy and professionalism
Handle guest queries, complaints, and special requests, ensuring swift resolution and guest satisfaction
Conduct shift briefings, allocate duties, and monitor performance of front office staff
Support training and development of reception team members
Ensure compliance with hotel policies, SOPs, and brand standards
Work closely with Housekeeping, Concierge, and other departments to ensure smooth daily operations
Perform cash-ups, maintain accurate shift records, and assist with reporting as required
Represent management in their absence, ensuring professional standards are maintained at all times

Important Application Notes

Must hold a valid South African ID
Only candidates with relevant hotel front office leadership experience will be shortlisted
Ensure your CV is 100% updated
All applicants will attend a virtual introduction interview

About the Hotel

The President Hotel is on a journey to be recognised as a true luxury destination.
Our purpose: to create and inspire memorable experiences.
Our vision: to become Cape Town's most loved hotel.

Set in the heart of Bantry Bay, between Cape Town's vibrant city life and the Atlantic Ocean, the hotel offers 349 stylish rooms, suites, and apartments, breathtaking views, a palm-lined infinity pool, world-class dining, and state-of-the-art conference and event venues. The property provides an iconic working environment where excellence meets opportunity.

Application Process

Closing date: 16 October 2025
Online Application

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