Receptionist

SUMMARY:
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POSITION INFO:

CALLFORCE BPO is looking for a receptionist to provide professional front desk support, manage office visitor traffic, assist with general administrative tasks, and create a welcoming environment for clients, vendors, and employees in a fast-paced BPO setting.

Key Responsibilities:

• Greet visitors, staff, and clients warmly and professionally upon arrival.

• Manage the front desk and operate the switchboard – direct calls to relevant departments or take accurate messages.

• Monitor visitor logbooks and issue visitor badges according to company policy.

• Maintain a clean, organized, and presentable reception area.

• Handle incoming and outgoing mail, couriers, and deliveries.

• Provide general administrative support including scanning, filing, document preparation, and booking meeting rooms.

• Assist HR or facilities with onboarding, desk allocation, or staff requests as needed.

• Coordinate refreshments and setup for client visits or internal meetings.

• Maintain confidentiality of sensitive business or HR-related information.

• Support team morale with a professional and approachable attitude.

Minimum Requirements:

Education:

• Matric / Grade 12 (required)

• Office Administration or Secretarial Certificate (advantageous)

Experience:

• Minimum 1 year experience as a receptionist, front desk agent, or admin assistant (BPO or corporate environment preferred)

• Experience with multi-line switchboards and front desk management tools

Skills:

• Excellent verbal and written communication

• Strong organizational and time management skills

• Friendly, professional demeanor and presentation

• Tech-savvy: MS Office (Word, Outlook, Excel), printers/scanners, email systems

• Ability to multitask and handle pressure in a busy office

Key Competencies:

• Customer service orientation

• Attention to detail

• Problem-solving and initiative

• Team collaboration

• Reliability and discretion