Receptionist

SUMMARY:
GENERAL
·     Teamwork and communication are vital.
·     By continuously working hard at establishing and nurturing relationships to provide a level of service excellence that will exceed the guests’ expectations.
·     The highest level of courtesy is expected – be friendly, interactive, efficient and organised as well as well presented, tidy and professional.
·     Reception is the central hub of information for the lodge. You must be able to assist guests with general enquiries relating to all services offered at the lodge.
·     Ensure smooth flow of information to other departments and ensure guest’s requests are met.
 
DUTIES
·     Check-in of guests: ensuring that this integral step in the guest experience is smooth and adheres to the lodge standards.
·     Check-out of guests: ensuring that we leave a lasting positive impression on guests and continue the service standard right until the last moment when they leave
·     Contacting guests x nr of days before they arrive, if necessary, and obtain important information such as dietary requirements, bed setups, special occasions etc.
·     Daily update of the day sheet during the day, if necessary, with updated F&B or room information
·     Retrieving all the necessary information from Opera to complete the day sheet for the next day
·     Check and respond to all emails pertaining to reception enquiries, and forward enquiries relating to other departments to the relevant HOD
·     Review reservations, and escalate any issues raised
·     Complete courtesy calls
·     Complete daily checklists

POSITION INFO:
Qualifications

• Matric / Grade 12 (required).
• Hospitality qualification or front-office training (advantageous).
• First Aid certificate (an advantage in remote lodge environments).
• Computer literacy (MS Office; reservation systems such as Opera, Panstrat, Semper, ResRequest, etc.).

• 1–2+ years experience as a receptionist, front desk agent, or guest service attendant.
• Experience in a game lodge, hotel, or hospitality environment is highly beneficial.
• Experience working in remote areas is an advantage.

• Excellent communication and interpersonal skills.
• Strong organisational and administrative abilities.
• Ability to multitask and work calmly under pressure.
• Professional telephone and email etiquette.
• Strong attention to detail and accuracy.
• Guest-centric approach and warm, friendly personality.

• Well-presented, polite, and confident.
• Passionate about hospitality, wildlife, and guest engagement.
• Reliable, honest, and able to work independently.
• Flexible with work hours and able to adapt to remote lodge conditions.
• Positive attitude and commitment to delivering outstanding service.