Receptionist

SUMMARY:
Job Description
The Game Lodge Receptionist is the first point of contact for guests and plays a key role in creating a warm, welcoming, and memorable experience. This role involves handling guest check-ins and check-outs, managing reservations, coordinating guest requests, and ensuring smooth communication between all lodge departments.
A lodge receptionist must be friendly, organised, and knowledgeable about the lodge, wildlife activities, surroundings, and guest services. The role requires exceptional guest service skills, professionalism, and the ability to work in a remote, fast-paced environment.
 
Key Responsibilities

1. Guest Services & Front Desk Operations

• Welcome guests warmly upon arrival and assist with check-in/check-out procedures.
• Provide information on lodge facilities, game drives, activities, and meal times.
• Handle guest queries, requests, and complaints promptly and professionally.
• Maintain a friendly and helpful presence throughout guests' stay.

1. Reservations & Administration

• Manage bookings, cancellations, and guest confirmations.
• Update the lodge reservation system and guest records accurately.
• Process payments, invoices, and billing for guest accounts.
• Assist with administrative duties such as filing, emails, and daily reports.

1. Communication & Coordination

• Liaise with housekeeping, kitchen, guides, and management to communicate guest needs.
• Ensure special requests (honeymoon setups, dietary needs, activity preferences) are delivered.
• Assist with coordinating guest arrival/departure times and transfer arrangements.

1. Guest Experience Support

• Ensure guests are informed about safety rules, wildlife procedures, and lodge protocols.
• Assist with activity bookings such as spa treatments, game drives, bush walks, etc.
• Promote lodge activities, retail products, and special services.

1. Professional Standards

• Maintain a clean, organised, and welcoming reception area.
• Uphold lodge standards of appearance, hospitality, and service delivery.
• Follow all SOPs, emergency procedures, and safety policies.

POSITION INFO:
Qualifications

• Matric / Grade 12 (required).
• Hospitality qualification or front-office training (advantageous).
• First Aid certificate (an advantage in remote lodge environments).
• Computer literacy (MS Office; reservation systems such as Opera, Panstrat, Semper, ResRequest, etc.).

• 1–2+ years experience as a receptionist, front desk agent, or guest service attendant.
• Experience in a game lodge, hotel, or hospitality environment is highly beneficial.
• Experience working in remote areas is an advantage.

• Excellent communication and interpersonal skills.
• Strong organisational and administrative abilities.
• Ability to multitask and work calmly under pressure.
• Professional telephone and email etiquette.
• Strong attention to detail and accuracy.
• Guest-centric approach and warm, friendly personality.

• Well-presented, polite, and confident.
• Passionate about hospitality, wildlife, and guest engagement.
• Reliable, honest, and able to work independently.
• Flexible with work hours and able to adapt to remote lodge conditions.
• Positive attitude and commitment to delivering outstanding service.