Receptionist

SUMMARY:
Purpose of the Role
The Receptionist will be responsible for managing the front desk, welcoming guests and visitors, handling calls and reservations, and providing efficient administrative and customer service support to ensure smooth day-to-day operations. The successful candidate must be able to communicate professionally with both English- and French-speaking guests and clients.
Key Responsibilities
Front Desk & Guest Services

• Welcome guests, visitors, and clients in a professional and friendly manner
• Manage check-ins and check-outs where applicable
• Assist guests with queries, requests, and general information
• Communicate effectively with French-speaking guests and clients
• Ensure reception and waiting areas are clean and presentable

• Answer and direct incoming calls professionally
• Respond to emails and guest enquiries promptly in both English and French where required
• Take messages and relay information accurately

• Maintain filing systems and reception records
• Process bookings, reservations, and payments where required
• Assist with invoicing, cash handling, and daily reporting
• Perform general administrative duties

• Liaise with housekeeping, maintenance, reservations, and management teams
• Assist with scheduling and diary management if required
• Support management with ad hoc administrative tasks

• Follow company procedures and policies
• Ensure guest confidentiality and security procedures are maintained
• Report any maintenance or safety concerns promptly

POSITION INFO:
Minimum Requirements

• Grade 12 / Matric certificate
• Minimum 2–3 years’ reception or front office experience
• Previous hospitality or customer service experience advantageous
• Must be fluent in both English and French
• Computer literate in Microsoft Office and reservation/booking systems
• Excellent verbal and written communication skills
• Professional appearance and telephone etiquette
• Strong organisational and administrative skills
• Ability to multitask and work under pressure
• Excellent customer service skills
• Reliable transport advantageous
• Ability to work shifts, weekends, and public holidays if required

• Strong interpersonal skills
• Attention to detail
• Time management
• Problem-solving abilities
• Professionalism and confidentiality
• Team player with a positive attitude
• Ability to handle difficult situations calmly and professionally