Receptionist - Camps Bay

5* Hotel  is seeking a receptionist to join their bespoke team. If you see yourself working in one of Cape Town's most luxurious locations then this position is for you!

Assist guests at hotel/village with personal services. May take messages, arrange or give advice on transportation, business services, or entertainment, or monitor guest requests for housekeeping and maintenance.

MINIMUM REQUIREMENTS

• Grade 12
• Minimum of 2 years’ experience in the same or similar position
• Opera Experience Required
• Familiar with all duties and procedures in Front Office Reception
• Clear Credit record

DUTIES AND RESPONSIBILITIES

• Responsible for adhering to operating systems and procedures for the Front Desk departments
• Responsible for providing and monitoring of guest services throughout the unit in accordance with Company standards and requirements
• Maximize room revenue, room sales and achieve maximum room rates by monitoring of peak and valley occupancy periods
• Responsible for the financial aspects of the Front Desk Operation by ensuring all charges are raised and deviances are recorded
• Strictly control Petty cash / Front Office float
• Ensure that daily house lists are correct and timeously distributed
• Ensure that all debtors are recorded, accounted for, and all supporting documentation is together and passed to accounts department
• Ensure regular float counts are undertaken, and float has adequate change
• Report any faulty equipment to management
• Ensure daily pit checks & credit checks (floor limits) are done
• Ensure detailed handover of shifts are done in an orderly and unrushed manner.
• Ensure that all lost property is recorded and stored
• Ensure that all guest complaints are followed up and rectified immediate in a positive and professional manner
• Ensure that wake up calls are offered on arrival, are recorded, and programmed
• Ensure that the reception area creates a positive impression by keeping it neat, tidy and orderly
• Ensure that all guests to be met, registered, and roomed with in 5 minutes of arrival at hotel
• Assist guests with airline confirmations, tourist information, personal requests etc
• Assist in the induction and training of all new employees and trainees into Front Office
• Ensure that correct method of payment is established and/or received on arrival of guest, prior to a room key being handed out (in the form of a valid voucher, cash prepaid, or a credit card which has to be pre-authorized)

To apply for the position, please forward a motivational letter and an updated CV with a picture of yourself  and "Receptionist" in subject line to

**Please note that only successful candidates will be contacted. Should you not hear from us within 5days – please consider your application unsuccessful**

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