Receptionist / Campus Administrator

SUMMARY:
Position Type: Permanent (Office-Based)
An established tertiary education institution is seeking a professional and highly organised Receptionist / Campus Administrator to join their Stellenbosch campus.
This role requires a people-focused individual who thrives in a student-facing environment and enjoys being the first point of contact for students, stakeholders, and visitors.

POSITION INFO:
Key Requirements

• Relevant tertiary qualification
• Strong interpersonal skills – a genuine people’s person
• Intermediate to advanced MS Office skills (Word, Excel, Outlook essential)
• Exceptional organisational ability with a structured administrative approach
• Professional telephone manner and presentation
• Ability to multitask and work under pressure

• Assist students with course information and general queries (in person, telephonically and via email)
• Provide administrative support to students
• Register new and current students on SIMS
• Process payments, card transactions and payment plans
• Assist renewal students with portal registrations
• Prepare travel visa letters
• Process programme/structure/exam alterations and module cancellations
• Follow up on outstanding student payments
• Retain students through professional and timeous customer service

• Manage the switchboard and reception desk
• Coordinate incoming calls, including national sales contact number
• Maintain a neat, professional reception area
• Keep notice boards and signage current

• Assist with day-to-day campus operations
• Coordinate venue bookings for classes, meetings, workshops and functions
• Ensure rooms are set up, signage in place, and security arranged
• Liaise with cleaners to maintain a neat and tidy environment
• Monitor classroom equipment and report maintenance issues to the Campus Head and landlord
• Order and maintain stock of catering and stationery supplies

• Assist with Graduation, Registration Days, Orientation, Info Evenings and other campus events
• Monitor Health & Safety criteria and ensure compliance with First Aid and Fire policies

• Understanding of tertiary education environments
• Experience dealing with students and stakeholders
• Excellent communication and listening skills
• Strong planning and organisational skills
• Customer-service focused
• Self-motivated, confident and proactive
• Team player with initiative