The Bay Hotel in Camps Bay is seeking a receptionist to join their bespoke team. If you see yourself working in one of Cape Town's most luxurious locations then this position is for you!
Assist guests at hotel/village with personal services. May take messages, arrange or give advice on transportation, business services, or entertainment, or monitor guest requests for housekeeping and maintenance.
Qualification:
Grade 12
Experience:
Minimum of 2 years’ experience in the same or similar position
Opera Experience Required
Communication:
Verbal Communication
Comprehension
Cognition/Thinking:
Decision Making and Judgement
Problem Solving
Interaction with Others:
Teamwork
Personal Effectiveness:
Adaptability and Dependability
Ethics and Integrity
Self-Management
DUTIES AND RESPONSIBILITIES:
Front Desk
- Checking in and checking out of guests on Opera.
- Perform office duties on a temporary basis when needed.
- Foreign exchange.
- Relief switchboard and night audit when necessary.
- Perform clerical duties as required
- Relay and Route written messages
- Answer all incoming calls
Finances
- Ensure accurate billing.
- Take payment from guest.
- If applicable ensure accurate change provided.
Guest Relations
- Room guests
- Receive, store, and deliver luggage and mail.
- Pick up and deliver items or run errands for guests ensuring excellent guest relation services.
- Upsell all Food and Beverage outlets, Mint Wellness and other services offered by the company.
Concierge
- Make dining and other reservations for guests and obtain tickets for events.
- Provide information about local features such as shopping, dining, nightlife, and recreational destinations.
- Make bookings for Mint Wellness as required.
- Make travel arrangements for sightseeing and other tours.
- Make suggestions for new tourist attractions/tourism services.
- Visit all surrounding facilities and other properties within the group.
To apply for the position, please forward a motivational letter and an updated CV with a picture of yourself to
**Please note that only successful candidates will be contacted. Should you not hear from us within 14 days – please consider your application unsuccessful**
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