SUMMARY:
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POSITION INFO:
Position Overview:
We are looking for a well-presented, professional, and friendly Receptionist / General Administrator to join our team. The ideal candidate will be the first point of contact for clients, ensuring a welcoming atmosphere while also supporting the sales and operations teams with essential administrative duties.
Key Responsibilities:
Reception Duties:
- Greet and welcome clients and visitors in a courteous and professional manner.
- Answer and route incoming calls efficiently.
- Manage and respond to emails and general enquiries.
- Schedule showroom appointments and maintain a neat front desk area.
Administrative Duties:
- Assist with daily administrative tasks such as data entry, filing, and record keeping.
- Generate quotations, invoices, and job cards.
- Capture and update client and supplier details on the system.
- Monitor stock levels of office supplies and place orders when necessary.
- Coordinate with suppliers and installers for scheduling and delivery confirmations.
- Maintain job and client files (digital and physical).
Sales & Showroom Support:
- Assist walk-in customers with product samples and basic queries.
- Provide support to sales consultants by preparing documentation and follow-ups.
- Update product catalogues and price lists as required.
Requirements:
- Grade 12 / Matric.
- 2+ years’ experience in a receptionist or admin role (experience in flooring, blinds, or home décor industry will be advantageous).
- Excellent communication and interpersonal skills.
- Strong computer literacy (MS Office, email, basic invoicing software – experience with QuickBooks/Sage/Pastel is a bonus).
- Well-organised, with attention to detail and a proactive attitude.
- Ability to multitask in a fast-paced environment.
Fluent in English (Afrikaans beneficial).
