Receptionist/Administrator

SUMMARY:
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POSITION INFO:

Position Overview:

We are looking for a well-presented, professional, and friendly Receptionist / General Administrator to join our team. The ideal candidate will be the first point of contact for clients, ensuring a welcoming atmosphere while also supporting the sales and operations teams with essential administrative duties.

Key Responsibilities:

Reception Duties:

• Greet and welcome clients and visitors in a courteous and professional manner.
• Answer and route incoming calls efficiently.
• Manage and respond to emails and general enquiries.
• Schedule showroom appointments and maintain a neat front desk area.

Administrative Duties:

• Assist with daily administrative tasks such as data entry, filing, and record keeping.
• Generate quotations, invoices, and job cards.
• Capture and update client and supplier details on the system.
• Monitor stock levels of office supplies and place orders when necessary.
• Coordinate with suppliers and installers for scheduling and delivery confirmations.
• Maintain job and client files (digital and physical).

Sales & Showroom Support:

• Assist walk-in customers with product samples and basic queries.
• Provide support to sales consultants by preparing documentation and follow-ups.
• Update product catalogues and price lists as required.

Requirements:

• Grade 12 / Matric.
• 2+ years’ experience in a receptionist or admin role (experience in flooring, blinds, or home décor industry will be advantageous).
• Excellent communication and interpersonal skills.
• Strong computer literacy (MS Office, email, basic invoicing software – experience with QuickBooks/Sage/Pastel is a bonus).
• Well-organised, with attention to detail and a proactive attitude.
• Ability to multitask in a fast-paced environment.

Fluent in English (Afrikaans beneficial).