Regional Manager (Operations)

SUMMARY:
Role Overview
Reporting directly to the Managing Director, the Regional Manager Operations will play a strategic role in driving sales growth, achieving revenue targets, and delivering exceptional customer service across retail branches within the Urban Region.

POSITION INFO:
Key Responsibilities & Performance Indicators

• Develop a deep understanding of the retail portfolio and key customer needs
• Conduct business data analysis and scenario modeling
• Identify and capitalize on new business opportunities with an entrepreneurial mindset
• Oversee operations across multiple locations, ensuring performance targets are met
• Develop and implement sales strategies; analyze and forecast sales trends
• Prepare and manage annual budgets, and maintain strong expenditure controls
• Ensure accurate stock management and product availability
• Ensure full compliance with internal policies and external regulations
• Build and lead high-performing teams across diverse environments
• Foster strong, trust-based relationships with internal and external stakeholders
• Serve as the primary link between key customers and internal departments
• Drive the optimization of ERP systems
• Generate and interpret functional management reports
• Contribute to marketing initiatives through digital content aligned with the company’s brand

• Relevant Tertiary Qualification (e.g., Business Administration, Commerce, Accounting)
• Minimum of 6 years of managerial experience in retail operations, with at least 3 years at a regional/multi-store level
• Proven track record in sales and operational performance
• Strong negotiation and communication skills
• Proficiency in data analysis, inventory management, and business applications
• Ability to deliver continuous incremental value
• Strong capability in dealing with complexity
• Sound, pragmatic judgment
• High self-awareness and emotional intelligence
• Results-driven with a strong achievement orientation