SUMMARY:
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POSITION INFO:
Number of direct reports: + - 100 – 120 spread across KZN
Overview: The Sales Operations Manager is responsible for managing and overseeing a team of sales assistants across a specified province or region. This role involves visiting various store locations, motivating staff, ensuring operational efficiency, and ensuring that sales targets are met. The Sales Operations Manager also handles recruitment, disciplinary matters in collaboration with the Human Capital department (HR), ensures staff compensation is accurate. (experience in retail in a similar position is ideal, managing stores etc staff , recruitment)
Team Leadership and Motivation:
Supervise and motivate a team of 50+ sales assistants across multiple locations within the province.
Conduct regular visits to various stores to provide support, coaching, and motivation to sales staff, ensuring they meet or exceed sales targets.
Foster a positive and collaborative work environment, enhancing employee engagement and sales performance.
Sales Performance Management:
Monitor and track sales performance, identifying opportunities for improvement and implementing strategies to increase sales.
Provide feedback and guidance to sales assistants to help improve product knowledge, sales techniques, and customer service skills.
Conduct one-on-one meetings with sales assistants to set individual sales goals and track progress.
Disciplinary Management:
Address performance issues and implement corrective actions as necessary, working in collaboration with HR for any disciplinary matters.
Ensure that company policies and procedures are followed by all sales staff.
Assist in the training of new sales assistants, ensuring they understand company expectations and standards.
Payroll and Compensation Oversight:
Ensure that all sales assistants are paid accurately and on time, reviewing payroll records and resolving any discrepancies.
Collaborate with HR and payroll departments to ensure that compensation structures are followed.
Operational Excellence:
Ensure that sales operations are running smoothly at all locations by coordinating with store managers, ensuring effective stock management, merchandising, and adherence to company policies.
Conduct regular audits and performance reviews of store operations, ensuring high levels of customer service and operational efficiency.
Coordinate with other departments (HR, inventory, marketing) to implement programs and initiatives that enhance store performance and team morale.
Training and Development:
Conduct regular training sessions to keep staff updated on new products, promotions, and sales techniques.
Identify areas for improvement and work with sales assistants to develop their skills and performance.
Support career growth and development for high-performing team members.
trends, challenges, and opportunities for improvement.
Required Skills and Qualifications:
Experience:
Proven experience in a retail environment, with at least 3 years in a supervisory or management role.
Strong background in sales operations / store management (similar products, hardware, furniture , décor etc )
Experience in managing large teams across multiple locations is preferred.
Education:
Matric certificate or equivalent
Tertiary qualification in Retail Management, or a related field would be an advantage.
