Regional Supervisor – Data Centre Managed Services (MS)

SUMMARY:
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POSITION INFO:

We are seeking a highly skilled and motivated Regional Supervisor to oversee the operations and maintenance of our Data Centre Managed Services (MS) project across six sites in the Western Cape. The successful candidate will be responsible for supervising daily operations, managing site-based teams and Level 3 vendors, and ensuring optimal performance of all critical infrastructure components, including HVAC, Electrical, DC, AC, UPS, and Generators.

Key Responsibilities:

• Operational Oversight:
  • Supervise daily operations across six data center sites.

Conduct and review routine site inspections and health checks.

• Monitor critical infrastructure systems (HVAC, Electrical, UPS, Generators, etc.) for performance and compliance.
• Vendor & Team Management:
  • Manage and coordinate the activities of on-site technical teams and Level 3 support vendors.
  • Ensure SLA adherence for response times, fault resolution, and preventive maintenance.
  • Review vendor performance and escalate issues where necessary.
• Fault & Incident Management:
  • Oversee fault detection, escalation, and resolution processes.
  • Lead incident investigations, including root cause analysis and implementation of corrective actions.
  • Maintain detailed incident and fault logs.
• Preventive & Planned Maintenance (PPM):
  • Develop and implement PPM schedules for all disciplines (HVAC, Electrical, UPS, Generator, etc.).
  • Ensure timely execution of PPM activities and proper documentation.
  • Coordinate vendor access and supervise critical maintenance work.
• Reporting & Compliance:
  • Compile and submit weekly and monthly operational reports.
  • Ensure compliance with health, safety, and environmental regulations.
  • Maintain accurate records of all maintenance activities and incidents.

Qualifications and Experience:

• Minimum 5–7 years’ experience in Data Centre / Critical Facility management or technical supervision.
• Proven technical knowledge of HVAC, UPS systems, Generators, Electrical (AC & DC) systems.
• Experience with managed services environments and multi-site operations.
• Strong understanding of preventive maintenance schedules and fault management protocols.
• Experience in vendor management and team supervision.

Skills and Competencies:

• Strong leadership and interpersonal skills.
• Ability to prioritize and manage multiple tasks across remote sites.
• Excellent fault diagnosis and troubleshooting skills.
• Proficient in MS Office Suite; exposure to CMMS/BMS systems is advantageous.
• Effective communication and report-writing skills.
• Knowledge of safety regulations and compliance standards.

Additional Requirements:

• Valid Driver’s License – frequent travel to sites required.
• Ability to work extended hours or respond to after-hours incidents when necessary.