Regional Workshop & Spares Manager

Recruiter:

MH Solutions

Job Ref:

CT001883/KD

Date posted:

Friday, August 15, 2025

Location:

Johannesburg, South Africa

Salary:

Monthly

SUMMARY:
REGIONAL WORKSHOP & SPARES MANAGER - FMCG - JOHANNESBURG

POSITION INFO:
The main purpose of the role:
To manage all workshop and spares operations in the Gauteng region, ensuring service excellence, stock availability, technician productivity, and customer satisfaction through effective planning, team leadership, and administration.
Responsibilities:

Manage workshop and spares operations across JHB and the surrounds
Lead and manage a team of approximately 12 staff members
Monitor and drive Technician productivity and efficiency targets
Maintain adequate stock levels to prevent backorders and meet timelines
Conduct quarterly stock controls
Drive service efficiencies to ensure service excellence for customers, Technicians, and branches
Handle customer queries, complaints, and related documentation
Conduct follow-up calls and service delivery spot checks
Oversee spares administration, including job card analysis, invoicing, and related tasks
Manage vehicle maintenance
Prepare and manage quotations
Visit clients and maintain strong customer relationships
Assist with warranty claim processing and follow-ups
Ensure processes are implemented and executed effectively
Submit reports and communicate progress or issues as required.

Requirements:

Matric (Grade 12)
Relevant post-matric technical qualification (preferably N4 or higher in Millwright, Engineering, or Automotive)
Strong technical understanding of workshop and spares environments
Proven experience managing workshop and/or spares operations
Stock management and inventory control experience
Hands-on experience in customer relationship management
Proficiency in MS Excel, Word, and Outlook.

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