Regional Workshop & Spares Manager

SUMMARY:
REGIONAL WORKSHOP & SPARES MANAGER - FMCG - JOHANNESBURG

POSITION INFO:
The main purpose of the role:
To manage all workshop and spares operations in the Gauteng region, ensuring service excellence, stock availability, technician productivity, and customer satisfaction through effective planning, team leadership, and administration.
Responsibilities:

• Manage workshop and spares operations across JHB and the surrounds
• Lead and manage a team of approximately 12 staff members
• Monitor and drive Technician productivity and efficiency targets
• Maintain adequate stock levels to prevent backorders and meet timelines
• Conduct quarterly stock controls
• Drive service efficiencies to ensure service excellence for customers, Technicians, and branches
• Handle customer queries, complaints, and related documentation
• Conduct follow-up calls and service delivery spot checks
• Oversee spares administration, including job card analysis, invoicing, and related tasks
• Manage vehicle maintenance
• Prepare and manage quotations
• Visit clients and maintain strong customer relationships
• Assist with warranty claim processing and follow-ups
• Ensure processes are implemented and executed effectively
• Submit reports and communicate progress or issues as required.

• Matric (Grade 12)
• Relevant post-matric technical qualification (preferably N4 or higher in Millwright, Engineering, or Automotive)
• Strong technical understanding of workshop and spares environments
• Proven experience managing workshop and/or spares operations
• Stock management and inventory control experience
• Hands-on experience in customer relationship management
• Proficiency in MS Excel, Word, and Outlook.