Remote Desktop Services Support Administrator: Release Management: Cape Town: Permanent Position

SUMMARY:
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POSITION INFO:

Remote Desktop Services Support Administrator: Release Management: Cape Town: Permanent Position

What will you do?

As a member of the GSA Managed Applications team, you will be supporting the Remote Desktop Services (RDS/Terminal server) solution, within Client according to SGT (Client Group Technology) standards. You will also be responsible in supporting the application within business agreed SLA’s.

For this role, we require a candidate with extensive experience in Windows Group Policy. The candidate should also have some client relationship management or project management exposure.

What will make you successful in this role?

• Understanding Windows Group Policy (essential).
• Understanding Remote desktop services.
• Have a working understanding of Active Directory and LDAP.
• Excellent documentation and time management skills.
• Able to troubleshoot issues related to application hosting on a server level.
• Have a solid understanding of the Windows Server environments.
• Liaise with project managers, clients and various stakeholders to provide continuous feedback on projects as well as day-to-day activities.
• Create weekly / monthly reports on incidents and requests.
• Perform Release Management (Software, Hardware & Services) Activities.
• Perform Change Management Activities, including Logging of changes, Attending Pre- / E- & Weekly CAB.
• Assist with Change impact Evaluation.
• Assist with Major Incident Management
• Assist with Service Validation & Testing
• Assist with Operation Support

Experience:

• 1 – 3 years Group Policy Experience (essential)
• Minimum of 3 years relevant IT experience.
• Experience in Project Management would be advantageous
• Experience in Client relationship management would be advantageous
• Knowledge of one of more of SGT’s Clients Business and Systems will be advantageous

Qualifications:

Degree or Diploma with 3 to 5 years related experience

Knowledge and Skills:

• Problem Tracking Tools
• Computer Installation
• Compliance Monitoring
• Computer Operations Knowledge
• Information Reporting

Personal Attributes:

Interpersonal savvy l Decision quality l Action orientated l Optimises work processes: Contributing independently

Recruitment Note:

• Communication will only be with shortlisted candidate
• swart@isilumko.co.za

What will you do?

As a member of the GSA Managed Applications team, you will be supporting the Remote Desktop Services (RDS/Terminal server) solution, within Client according to SGT (Client Group Technology) standards. You will also be responsible in supporting the application within business agreed SLA’s.

For this role, we require a candidate with extensive experience in Windows Group Policy. The candidate should also have some client relationship management or project management exposure.

What will make you successful in this role?

• Understanding Windows Group Policy (essential).
• Understanding Remote desktop services.
• Have a working understanding of Active Directory and LDAP.
• Excellent documentation and time management skills.
• Able to troubleshoot issues related to application hosting on a server level.
• Have a solid understanding of the Windows Server environments.
• Liaise with project managers, clients and various stakeholders to provide continuous feedback on projects as well as day-to-day activities.
• Create weekly / monthly reports on incidents and requests.
• Perform Release Management (Software, Hardware & Services) Activities.
• Perform Change Management Activities, including Logging of changes, Attending Pre- / E- & Weekly CAB.
• Assist with Change impact Evaluation.
• Assist with Major Incident Management
• Assist with Service Validation & Testing
• Assist with Operation Support

Experience:

• 1 – 3 years Group Policy Experience (essential)
• Minimum of 3 years relevant IT experience.
• Experience in Project Management would be advantageous
• Experience in Client relationship management would be advantageous
• Knowledge of one of more of SGT’s Clients Business and Systems will be advantageous

Qualifications:

Degree or Diploma with 3 to 5 years related experience

Knowledge and Skills:

• Problem Tracking Tools
• Computer Installation
• Compliance Monitoring
• Computer Operations Knowledge
• Information Reporting

Personal Attributes:

Interpersonal savvy l Decision quality l Action orientated l Optimises work processes: Contributing independently

Recruitment Note:

• Communication will only be with shortlisted candidate
• jino.swart@isilumko.co.za

NB! This job is now closed. You can apply for other jobs by uploading your CV.