Remote Support Engineer

SUMMARY:
The Role:

Essential functions:

• Onsite and remote user support to client users
• General maintenance to office/boardrooms IT equipment
• Diagnoses and resolution of hardware issues
• General end user computing support
• Preparation of hardw...
  
  

  POSITION INFO:
  The Role:

  Essential functions:

  • Onsite and remote user support to client users
  • General maintenance to office/boardrooms IT equipment
  • Diagnoses and resolution of hardware issues
  • General end user computing support
  • Preparation of hardware for use
  • Comply with expected SLA Requirements and KPIs
  • Remote or Telephonic Resolution
  • Effective call management to support reporting objectives
  • Effective use of Call Management System and tool to manage user requirements
  • Ensure effective resolution of calls within agreed timelines
  • Timeous escalation to ensure resolution within agreed timelines
  Skills and Experience:

  Essential Qualifications: 

  • National Senior Certificate
  • A+ N+
  • MCSA or Microsoft Equivalent

  Experience required:

  • 2 - 5 Year IT Experience with Desktop support and Printer repairs
  • Must be experienced in Windows environment, practical in-service delivery, IT generalist
  • Experience in Mobile Device support.
  • Experience in Network Support
  
  
  

   

  NB! This job is now closed. You can apply for other jobs by uploading your CV.

  
  

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