Ons..."> Job: Remote Support Engineer in Cape Town - ref: 740376

Remote Support Engineer

Recruiter:

IOCO

Job Ref:

iOCO00798

Date posted:

Tuesday, May 11, 2021

Location:

Cape Town, South Africa

Salary:

Negotiable

SUMMARY:
The Role:

Essential functions:

Onsite and remote user support to client users
General maintenance to office/boardrooms IT equipment
Diagnoses and resolution of hardware issues
General end user computing support
Preparation of hardw...

POSITION INFO:
The Role:
Essential functions:
- Onsite and remote user support to client users
- General maintenance to office/boardrooms IT equipment
- Diagnoses and resolution of hardware issues
- General end user computing support
- Preparation of hardware for use
- Comply with expected SLA Requirements and KPIs
- Remote or Telephonic Resolution
- Effective call management to support reporting objectives
- Effective use of Call Management System and tool to manage user requirements
- Ensure effective resolution of calls within agreed timelines
- Timeous escalation to ensure resolution within agreed timelines
Skills and Experience:
Essential Qualifications:Â
- National Senior Certificate
- A+ N+
- MCSA or Microsoft Equivalent
Experience required:
- 2 - 5 Year IT Experience with Desktop support and Printer repairs
- Must be experienced in Windows environment, practical in-service delivery, IT generalist
- Experience in Mobile Device support.
- Experience in Network Support
NB! This job is now closed. You can apply for other jobs by uploading your CV.

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