Reservation Manager

SUMMARY:
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POSITION INFO:

Job Description

We are seeking an experienced and service-driven Reservations Manager to lead the Reservations Department of our prestigious 5-star luxury hotel. This is an exciting opportunity for a dynamic individual with a passion for luxury hospitality and a proven track record in managing reservations for high-end properties.

Main responsibilities:

• Oversee all aspects of the reservations process, ensuring a seamless guest experience from inquiry to confirmation;
• Manage and lead the reservations team, providing coaching, training, and motivation;
• Maximize room revenue through strategic inventory management and collaboration with the Lodge Sales Manager and external stakeholders;
• Ensure accurate data management, reporting, and system maintenance on Protel Air;
• Maintain high standards of guest service, ensuring personalized communication and attention to detail;
• Handle VIP bookings, special requests, and problem solving with professionalism;
• Managing all incoming emails, phone calls and messages as required and ensure all guests receive the best service possible;
• Work closely with other Heads of Departments;
• Attend meetings, write reports and provide feedback as required.

Main requirements:

• Grade 12 and relevant tertiary qualification;
• 3+ years Reservations Manager experience;
• Experience in luxury/5* environment preferable;
• Strong leadership, communication, and people management skills;
• Knowledge of revenue management principles and systems;

• Proficiency in hotel booking systems (e.g., Protel Air or similar)
• Do you
• Exceptional attention to detail and organizational abilities;
• Guest-focused with excellent interpersonal skills;
• Ability to work under pressure in a fast-paced luxury environment;
• Experienced in MS Office and Excel;
• Availability to work within opening hours (e.g. public holidays, weekends as required)