Reservationist

Recruiter:

Wild Dreams Hospitality

Job Ref:

WDH001763/Dom.K

Date posted:

Wednesday, September 10, 2025

Location:

Hout Bay, South Africa

Salary:

R20,000

SUMMARY:
Stunning Luxury Collection is looking for a RESERVATIONIST

POSITION INFO:
This privately owned collection of luxury lodges and boutique hotels is known for its immersive settings and emotionally resonant guest experiences. Each property is thoughtfully placed in South Africa’s most iconic natural landscapes.

Candidate Requirements:

Minimum 5 years in central reservations (essential)
Tertiary qualification in Hospitality & Tourism preferred
Proficiency in reservation software (BENSON experience a plus)
Proven ability to handle guest inquiries and unexpected situations
Customer service qualification advantageous
Excellent customer service and communication
Strong attention to detail and organizational skills
Teamwork and leadership capabilities
Strong upselling skills

Candidate Responsibilities:

Handle reservations via phone, email, and in person
Check availability and provide accurate information
Enter bookings into BENSON system with precision
Confirm reservations and respond to guest queries
Communicate rates, packages, and special offers
Manage modifications, cancellations, and special requests
Coordinate with internal departments to ensure high standards
Upsell other properties within the group
Maintain strong relationships with operators and agents
Stay up-to-date on all property information

Live out position
Monday – Friday 08:30 – 16:30
R20,000 – R25,000/month + Incentives

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