Reservationist/Receptionist

SUMMARY:
New role is available for a Reservationist/Receptionist for our client in the hospitality industry, based in the Addo area Eastern Cape.

POSITION INFO:
Key Responsibilities:

• Handle reservations, cancellations, and guest inquiries via phone and email
• Handle bookings for restaurant
• Manage check-ins and check-outs efficiently
• Provide information about accommodation, facilities, and local attractions
• Maintain accurate records and always ensure excellent guest service
• Assist with administrative and front-office duties as required
• Group welcoming from Safari drives
• Assist in Curio shop

• Previous experience in hospitality, front office, or reservations
• Minimum 3 years of experience in a 4 or 5-star lodge/hotel/resort environment.
• Strong communication and customer service skills
• Computer literacy (MS Office; Xero, POS & reservation systems advantageous)
• Willingness to work flexible hours including Weekends
• Able to work under pressure and be able to multitask
• Must have knowledge of all accommodation rates
• Own Transport

• Shift work 5-6 days a week including weekends and hours is from 07h30-16h30
• Odyssey preferred, or knowledge of Protel and Opera or similar
• Accommodation is provided