Reservations

Recruiter:

Hospitality Hire

Job Ref:

CPT000129/AW

Date posted:

Thursday, September 11, 2025

Location:

Cape Town, South Africa

Salary:

R25 000ctc

SUMMARY:
Reservations Consultant - Luxury Safari and Hospitality Group
Greenpoint, Cape Town | Reservations & Guest Services | Full-Time | On-Site
Multilingual advantage | Luxury safari & adventure travel portfolio | High level of guest interaction & accuracy
Hospitality Hire has partnered with a leading safari & hospitality group based in Cape Town to find skilled Reservations Consultants to join their Head Office in Greenpoint.

POSITION INFO:
Why This Role Matters
This hospitality group is known for offering Big 5 safaris, luxury lodges, bucket-list wilderness stays, and unique day-trip and event experiences in the Western Cape. They pride themselves on service excellence, wildlife conservation, social responsibility, and delivering authentic African hospitality.
As a Reservations Consultant, you will be on the front line of guest experience, shaping first impressions and ensuring every booking flows smoothly from enquiry to post-stay.
The Role
You will manage reservations across the portfolio, working with both trade partners and direct guests. You will handle enquiries, quotations, confirmations, amendments, and ensure guests receive the highest level of service in keeping with the brand’s reputation.
Key Responsibilities

Respond promptly to reservation enquiries via phone, email, and online channels
Provide quotes & itineraries tailored to guest preferences, including packages, transfers, and experiences
Load, confirm, adjust, and follow up on bookings in the reservation system
Liaise with internal teams (front desk, lodge operations, transfers) to ensure accuracy and seamless delivery
Maintain relationships with travel agents and other trade partners
Keep accurate records of communications, booking details, special requests, payments, cancellations
Monitor availability and rates; suggest upsells or add-ons where appropriate
Resolve guest issues relating to bookings in a proactive, friendly manner

Language Skills & What Makes You a Strong Match

Fluency in English, plus Mandarin, Arabic, or Russian - these additional language skills are a strong advantage
Prior experience in reservations or guest services within a luxury hotel, lodge or safari environment desirable
Excellent written and verbal communication skills; high attention to detail
Strong organisational skills; ability to multi-task and meet deadlines
Good knowledge of reservation systems and MS Office

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