Reservations Consultant

SUMMARY:
We are looking for a highly energized and motivated Reservations Consultant to join our team

POSITION INFO:
Minimum Requirements:

1. Matric/Grade 12.
2. A diploma in Hospitality or Travel & Tourism is advantageous.
3. Ideally 2–3 years of experience in Reservations, preferably within a 5-star or luxury environment.
4. Familiarity with PMS booking systems.
5. Excellent command of English; additional languages are an added advantage.
6. Solid understanding of various travel segments (domestic/international, corporate/leisure, group/FIT).
7. Competence in working with OTAs.
8. Willingness to work shifts within operational hours, including weekends and public holidays.

• Respond to all reservation queries, phone calls, and emails promptly and with professionalism.
• Process, manage, and finalise group bookings, including handling provisional reservations and updating all information in the PMS.
• Verify that all rates, confirmation details, deposits, guest information, and special requests are accurate.
• Keep well-organised records, ensure booking precision, maintain guest history, and compile relevant statistics.
• Review daily arrival lists and confirm that all reservations are correctly captured, especially during peak periods.
• Drive revenue by effectively upselling and consistently applying cancellation and no-show procedures.
• Maintain a solid understanding of all room categories, hotel facilities, rate structures, promotions, and external booking platforms.
• Share important guest and reservation information with Operations, Sales, and the Front Office.
• Identify potential sales opportunities and assist with advance bookings for hotel facilities.
• Foster positive, professional relationships with guests, travel agents, and team members.
• Maintain a proactive, service-driven attitude while supporting general department duties as required.