Reservations Manager

SUMMARY:
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POSITION INFO:
We are looking to recruit an experienced Reservations Manager to lead the reservations and conferencing booking’s function. Reporting to the Head of Guest Operations, this role is responsible for ensuring the effective day-to-day management of accommodation and conferencing reservations, delivering exceptional service standards, maximising conversion opportunities and supporting the achievement of revenue targets. Leading a team of reservations specialists, the successful candidate will oversee the full reservations journey, from initial enquiry through to confirmation and payment, ensuring that systems, processes and service standards are consistently applied. Working closely with Revenue, Sales and Operations, they will use business insights, demand patterns and guest needs to guide team performance, identify opportunities and ensure that every booking experience reflects the standards and values of the hotel. Please kindly forward CVs to or apply here directly. Duties: Manage the teams’ outputs and build agility in the team’s performance for the hotel Manage the team to achieve monthly revenue budgets Manage the full evaluation, booking and reservation processes, within the agreed timelines Manage and improve group pipeline conversion Meet and exceed the guest satisfaction criteria Requirements: A Diploma\/Degree in Hospitality or similar (NQF 5-7 level) 5 years’ experience in managing a consolidated reservations and C&E booking environment in a 4\/5-star deluxe hotel Managing a team of 8 or more staff Basic Revenue Management knowledge and experience Computer Literate (MS Office Suite) – Advanced Excel Skills Knowledge and skills of Opera PMS, Opera Sales & Catering HR & IR experience Benefits: Medical Aid Contribution Provident Fund Contribution Take the next step in your hospitality management career—apply now to lead a dynamic team and make a significant impact in a thriving environment.