Reservations/ Sales / Bookings & Client Liaison Coordinator

SUMMARY:
Reservation and Client Liaison

POSITION INFO:
Seeking a professional, organised, and customer-focused Reservations \/ Bookings & Client Liaison Coordinator to join our team. The successful candidate will be responsible for managing bookings and reservations, maintaining excellent client relationships, coordinating schedules, and ensuring smooth communication between clients and internal departments. The ideal candidate must have strong administrative abilities, excellent communication skills. This position requires a canidate that has experience in sales, and the ability to work accurately in a fast-paced environment while delivering exceptional client service. Minimum Requirements • Grade 12 \/ Matric • Minimum of 2 years' experience in Sales, reservations, bookings, administration, and or client liaison roles • Strong computer literacy, including Microsoft Office (Word, Excel, Outlook) • Excellent verbal and written communication skills • Strong organisational and time-management abilities • Ability to work under pressure and manage multiple tasks simultaneously • Professional and well-presented • Afrikaans and English speaking (advantageous) • Valid driver's licence Key Responsibilities: • Manage bookings, reservations, and scheduling arrangements • Communicate professionally with clients regarding bookings, confirmations, and queries • Coordinate appointments, meetings, and client requirements • Maintain accurate booking and client records • Follow up with clients regarding confirmations, changes, and feedback • Ensure all reservation details are captured accurately and timeously • Liaise with internal departments to ensure smooth service delivery • Handle client complaints and queries professionally and efficiently • Assist with administrative duties and general office coordination • Prepare reports, schedules, and booking summaries when required • Maintain a high level of customer service and professionalism at all times • Duties that include Sales and Sales administration Key Competencies and Skills • Excellent communication and interpersonal skills • Strong attention to detail and accuracy • Customer-service orientated • Experience working on booking or reservation systems i.e. Bookings.com • Previous experience in hospitality, travel, events, or service industries