Reservations Specialist - FIT (Free Independent Traveler) (Hotel/Hospitality industry)

SUMMARY:
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POSITION INFO:

Are you passionate about hospitality and reservations, with an eye for detail and a drive for excellence? An established and highly regarded hotel is seeking a FIT Reservations Specialist to join their team. This is an exciting opportunity for someone with a strong reservations background to ensure maximum guest satisfaction while optimizing revenue.

Please kindly apply here or forward your CV to

Key Responsibilities

• Handle phone and email enquiries regarding reservations

• Process reservations, including cancellations and changes, accurately and efficiently using Opera

• Update booking systems with new reservations and amendments

• Manage and update all channel bookings with the correct information as received via email

• Ensure detailed billing instructions are accurately captured

• Monitor room availability and manage overbooking situations effectively

• Ensure all special requests and requirements are accommodated

• Prepare reservation activity reports

• Deliver exceptional customer service to all clients

• Stay informed about hotel activities and offerings, proactively upselling to guests where possible

• Resolve reservation-related issues or complaints professionally

• Assist with administrative tasks as required

• Support the hotel in achieving prescribed monthly targets, maximizing booking revenue, and preventing unnecessary revenue loss

• Demonstrate a collaborative and supportive team ethic

Requirements

• Matric certificate

• Hotel diploma or degree advantageous

• Minimum of 3 years’ experience in a similar role within a busy, high-demand environment

• Basic understanding of revenue management and yield management principles

• Basic accounting knowledge

• Computer literate (MS Office, Opera essential)

• Experience with GDS operating systems and website intranets

• Willingness to work various shifts as required

Competencies

• Reliability and adaptability

• Strong commercial drive

• Excellent attention to detail

• Ability to work well under pressure

• Strong verbal and written communication skills

• Customer-focused and a team player

• Effective planning and organizing abilities

• Sound decision-making and judgment

• Solid product knowledge of hotel services

What’s on Offer

• An empowering and supportive work environment

• Competitive remuneration package, including retirement benefits

• 21 working days leave per annum

• Ongoing training and development opportunities