SUMMARY:
Reservations Team Leader
POSITION INFO:
Leading Destination Management Company is looking for a Team Leader to support the management of a team of Destination Specialists. Lead the team to operationalize agent requests seamlessly and continuously improve service standards. Successfully quote and operationalize profitable tour products for existing and new clients.
This position is based in Windhoek, Namibia.
Requirements:
Matric
Relevant tertiary qualifications (advantageous)
Min of 5 years of Leadership experience in Destination Management Company
Tourplan experience
Leadership experience
Must be Namibian citizen or have valid work permit
Duties include:
Effectively cost products
Utilise expertise to improve in conjunction with GM the team’s operational excellence
Pass on Tourplan knowledge to the team via training/coaching sessions
Understand the market and margin control
Quote and design successful, creative itineraries and proposals
Capture and confirm bookings in Tourplan
Negotiate with suppliers
Continuously and proactively monitor client feedback and improve operational processes
Follow up on own quotes as well as assist in monitoring the team’s quote overview
Ensure the team is up to date with regards to new product, product development, news and changes relevant to the groups team
Support groups and procurement in a seamless process from negotiating to loading rates in Tourplan
To apply please send CV and references to
