Reservations and Client Services Administrator

SUMMARY:
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POSITION INFO:

A well-established tourism and hospitality business based in Pietermaritzburg is seeking a Reservations & Client Services Assistant to support the Reservations Manager with the coordination of guest bookings, client communication, and sales-related administration.

This role is ideal for someone with a background in tourism, hospitality, or travel reservations who enjoys working with clients and ensuring a seamless booking experience.

The position involves dealing with high-end clients and international guests, assisting with luxury travel and accommodation bookings, and ensuring a smooth reservation process from enquiry through to confirmation.

Key Responsibilities

• Assist the Reservations Manager with processing guest reservations and enquiries
• Communicate with clients regarding availability, rates, quotations, and booking confirmations
• Maintain and update reservation systems and booking records
  Liaise with internal teams to ensure smooth coordination of guest bookings
• Assist with sales administration and client relationship management
  Provide support with marketing-related activities and client communication where required
• Ensure a high level of customer service and professional communication with clients at all times

Minimum Requirements

• Previous experience in reservations, travel, tourism, or hospitality
• Strong administrative and organisational skills
•  Excellent communication and client service skills
• Ability to work in a fast-paced environment and manage multiple enquiries
• Proficiency in Microsoft Office
• Experience with reservation systems or booking platforms would be advantageous

Personal Attributes

• Professional, and client-focused
• Strong attention to detail
• Positive and proactive approach
• Ability to work both independently and as part of a team

Suitable applications to be emailed to