SUMMARY:
An inbound tour operator and ground handler company that specializes in tailor-made and group travel across Southern Africa is looking for Reservations/ Groups Consultant.
POSITION SUMMARY:
To manage and coordinate ad hoc group bookings, ensuring a seamless booking process. Deliver exceptional customer service, maintain booking accuracy, maximise revenue opportunities, and act as the key liaison between agents, suppliers and operational teams to ensure all group requirements are accurately captured and successfully delivered.
POSITION INFO:
DUTIES AND KEY RESPONSIBILITIES: Coordinate and manage confirmed group reservations, ensuring accurate communication of booking requirements to suppliers for the successful delivery of the itinerary. Prepare detailed and accurate costings, load costs into Tourplan, and manage supplier payments and financial processes to ensure profitability and operational efficiency. Handle client amendments, special requests, and additional requirements, ensuring all arrangements are accurately communicated and delivered to ensure exceptional guest experience. Maintain clear and proactive communication with agents throughout the booking and travel process, providing updates, managing expectations, and resolving queries in a professional and timely manner. Build and maintain strong supplier relationships, negotiate rates where required, and ensure suppliers are fully briefed on group requirements to support seamless service delivery. Monitor service delivery and client feedback, identifying opportunities for improvement and escalating significant feedback, concerns, or service issues to management. QUALIFICATIONS & EXPERIENCE: Required: Matric (NQF Level 5) Travel and Tourism Diploma (NQF Level 6) 5 years Groups experience, preferably at an Inbound DMC Exposure to travel reservations systems KNOWLEDGE, SKILLS, ATTRIBUTES & ABILITIES Functional MS Office Tourplan Excel Financial Acumen - debits, credits, invoicing Southern African Product Knowledge Knowledge of Travel Industry, Tourism and Hospitality procedures and processes.
