Reservations/Reception

SUMMARY:
Position: Reservations/Reception
Location: Touws River, Western Cape 

POSITION INFO:
Hospitality Hire is delighted to represent a beautiful 125-sleeper destination property, set just under two hours from Cape Town. Here, the spirit of relaxed luxury meets nature, offering both hotel and glamping accommodation, two unique restaurants, a lively bar, and a calendar filled with memorable weddings, celebrations, and special events.

We are looking for a warm, organised, and service-driven Front Office Reception & Reservations professional to join the team and play a key role in creating unforgettable guest experiences.
If you love connecting with people, thrive in a role that blends structure with hospitality warmth, and enjoy being part of a close-knit, passionate team, this could be your perfect fit.

About the Role
As the face of the property, you will be the first point of contact for guests, welcoming arrivals, managing reservations, and ensuring every stay runs smoothly. You will handle both the administrative and personal sides of guest service, assist with event coordination, quote and coordinate group bookings, and act as host during duty manager shifts.
This is a live-in position, ideal for a hospitality professional who enjoys the peace and beauty of the countryside while contributing to a dynamic, guest-focused environment.

Key Responsibilities

• Manage all guest reservations, enquiries, and confirmations via phone and email
  - Capture bookings accurately using hotel systems (SEMPER experience advantageous)
  - Handle check-ins, check-outs, billing, and payments efficiently
  - Act as host and point of contact for all guest queries, feedback, and special requests
  - Ensure seamless communication between departments to enhance guest satisfaction
  - Prepare quotes and coordinate group bookings and events from enquiry to execution
  - Support the coordination of weddings, conferences, and activity bookings
  - Maintain the presentation and professionalism of the reception and public areas
  - Manage cash floats and financial administration for Front Office and the convenience store
  - Conduct room checks and assist with guest readiness before arrivals
  - Attend management and departmental meetings, ensuring proactive communication
  - Uphold property standards, operating procedures, and service excellence

• Minimum 5 years’ experience in hotel, lodge, or resort Front Office / Reservations
  - Strong knowledge of PMS systems (SEMPER advantageous)
  - Excellent written and verbal communication in English (Afrikaans advantageous)
  - Guest-focused, courteous, and professional at all times
  - Calm under pressure with excellent problem-solving skills
  - Organised and detail-oriented with strong administrative abilities
  - Experience in quoting and coordinating group bookings or events is essential
  - Team player who can also work independently
  - Willingness to work shifts, weekends, and public holidays
  - Reports directly to the General Manager or appointed relief

• Full-time, live-in position
  - Competitive salary package, based on experience
  - Peaceful and scenic working environment surrounded by nature
  - Opportunity to grow within a respected hospitality team
  - Supportive and welcoming culture focused on excellence and collaboration
  - Be part of a destination that combines authentic Karoo charm with refined hospitality