Resource & Delivery Scheduler

Recruiter:

Boardroom Appointments

Job Ref:

KZN000041/MS

Date posted:

Tuesday, May 3, 2022

Location:

Durban, South Africa

Salary:

Market Related Monthly

JOB SUMMARY:
Our client based in Durban is looking for a Resource & Delivery Scheduler to join their team.

JOB DESCRIPTION:

Duties and Responsibilities:

Responsible for generation and day to day maintenance of advisor schedules
Responsible for the generation and maintenance of Capacity Plans including break optimization
Scheduling of all offline activity for advisors in line with Client Models
Ensure intraday reporting is completed accurately
Complete post day analysis on main KPI’s and performance of teams and provide robust updates to the business
Monitor and maintain adherence to schedules in real time
Intervention and recommendation to the operational teams when performance varies from forecast.
To review and optimize resource position in-day to ensure delivery is achieved
To update, track and maintain the holiday requests, attrition and shrinkage in IEX and the Weekly Headcount document
Maintain Department Mailbox within agreed SLA’s

Education and Qualifications:

Excellent written, numeracy, verbal and presentation skills
Highly proficient in MS Office applications
Strong Numerical Skills
Preferred knowledge of Avaya, IEX Totalview, Genesys, CC Pulse.
Experience in a similar service delivery role
Excellent attention to detail
Effective communication skills, both written and verbal
Excellent Excel skills and ability to analyse data

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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