Resource & Development Manager (Hybrid - JHB)

Recruiter:

Datafin IT Recruitment

Job Ref:

26164

Date posted:

Tuesday, May 6, 2025

Location:

Johannesburg, South Africa

Salary:

Datafin1

SUMMARY:
Resource & Development Manager (Hybrid - JHB)

POSITION INFO:

If you’re someone who thrives in fast-paced tech environments, knows how to balance people development with commercial pressure, and can confidently make resourcing decisions that drive results — this role is calling you.

We''re hiring a Resource & Development Manager to steer capacity planning, skills growth, and workforce strategy across a growing digital services business.

What You’ll Be Doing

You’ll own the full resource lifecycle – from forecasting and hiring to onboarding, mentoring, upskilling, and redeploying talent across technical teams (with a particular focus on ServiceNow and Application Managed Services).

This includes:

Workforce & capacity planning in sync with Sales, Delivery & Tech Leads
Coordinating recruitment, onboarding, and vendor sourcing
Managing a graduate program and driving talent development
Facilitating tech upskilling & refresher training
Supporting delivery teams as a mentor, guide, and escalation point
Helping ensure the right person is in the right place at the right time

Who You Are

We’re looking for someone with presence, practicality, and people-first thinking. You may not be highly technical (though fluency helps), but you get delivery, and you''re excellent at reading a room, staying calm under fire, and driving action.

✅ Assertive & decisive, with backbone in stakeholder conversations
✅ Emotionally intelligent – able to adapt tone and approach across audiences
✅ Structured and reliable – you live in Airtable/Excel/your diary
✅ Resilient under pressure – you don’t spiral when timelines do
✅ Technically conversant – enough to talk credibly to architects and engineers
✅ Supportive of growth – you make time for mentorship and career planning
✅ A boundary-setter – you protect teams from burnout while staying delivery-focused

Your Experience Might Include

5+ years in resource management, PMO, or people & delivery ops roles
Exposure to service-based tech environments (ServiceNow a bonus)
Hands-on experience with workforce planning and hiring
Coaching or mentoring junior talent
Running graduate/rotation programs
Creating or delivering basic tech training plans

You’ll Work Closely With:

People & Culture – aligning on career frameworks and development plans
Vendor Managers – sourcing and renewing external talent
Sales & Delivery Leads – forecasting and futureproofing resource needs
Service Managers & PMs – onboarding and supporting team delivery
Graduates & Associates – coaching and building the next generation of talent

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