Resource & Development Manager (Hybrid - JHB)

SUMMARY:
Resource & Development Manager (Hybrid - JHB)

POSITION INFO:

If you’re someone who thrives in fast-paced tech environments, knows how to balance people development with commercial pressure, and can confidently make resourcing decisions that drive results — this role is calling you.

We''re hiring a Resource & Development Manager to steer capacity planning, skills growth, and workforce strategy across a growing digital services business.

What You’ll Be Doing

You’ll own the full resource lifecycle – from forecasting and hiring to onboarding, mentoring, upskilling, and redeploying talent across technical teams (with a particular focus on ServiceNow and Application Managed Services).

This includes:

• Workforce & capacity planning in sync with Sales, Delivery & Tech Leads
• Coordinating recruitment, onboarding, and vendor sourcing
• Managing a graduate program and driving talent development
• Facilitating tech upskilling & refresher training
• Supporting delivery teams as a mentor, guide, and escalation point
• Helping ensure the right person is in the right place at the right time

Who You Are

We’re looking for someone with presence, practicality, and people-first thinking. You may not be highly technical (though fluency helps), but you get delivery, and you''re excellent at reading a room, staying calm under fire, and driving action.

✅ Assertive & decisive, with backbone in stakeholder conversations
✅ Emotionally intelligent – able to adapt tone and approach across audiences
✅ Structured and reliable – you live in Airtable/Excel/your diary
✅ Resilient under pressure – you don’t spiral when timelines do
✅ Technically conversant – enough to talk credibly to architects and engineers
✅ Supportive of growth – you make time for mentorship and career planning
✅ A boundary-setter – you protect teams from burnout while staying delivery-focused

Your Experience Might Include

• 5+ years in resource management, PMO, or people & delivery ops roles
• Exposure to service-based tech environments (ServiceNow a bonus)
• Hands-on experience with workforce planning and hiring
• Coaching or mentoring junior talent
• Running graduate/rotation programs
• Creating or delivering basic tech training plans

You’ll Work Closely With:

• People & Culture – aligning on career frameworks and development plans
• Vendor Managers – sourcing and renewing external talent
• Sales & Delivery Leads – forecasting and futureproofing resource needs
• Service Managers & PMs – onboarding and supporting team delivery
• Graduates & Associates – coaching and building the next generation of talent