Restaurant Manager

SUMMARY:
The Restaurant Manager will oversee the daily operations of the 5-star restaurant, ensuring exceptional guest experiences, high service standards, and efficient restaurant performance. The role includes managing staff, maintaining quality control, optimizing profitability, and upholding the brand’s luxury image.
Key Responsibilities:
Guest Experience & Service Excellence

• Ensure a world-class dining experience aligned with 5-star standards
• Handle guest complaints and special requests professionally and promptly
• Maintain a strong floor presence, engaging with VIP guests and regular patrons

• Recruit, train, and mentor front-of-house staff (waiters, hosts, sommeliers, etc.)
• Schedule shifts and manage staff performance and discipline
• Conduct regular service training and product knowledge sessions

• Oversee daily restaurant operations, ensuring seamless service
• Monitor food and beverage presentation, cleanliness, and ambiance
• Enforce health, safety, and hygiene standards

• Control operating expenses, stock, and wastage
• Monitor budgets, sales targets, and profitability
• Process and analyze daily sales reports and revenue data

• Collaborate with marketing on events, wine pairings, and seasonal promotions
• Maintain online presence and reputation management (reviews, social media)

• Liaise with suppliers for stock, equipment, and procurement
• Conduct regular inventory counts and manage stock levels efficiently

POSITION INFO:
Minimum Qualifications & Experience:

• Diploma or Degree in Hospitality Management or related field
• Minimum of 5 years' experience in a high-end or 5-star restaurant environment
• Minimum of 2-3 years in a Restaurant Manager or similar leadership role
• Strong knowledge of food & wine pairing, menu planning, and service protocols
• Computer literacy: POS systems (e.g., Micros), MS Office, inventory software
• Excellent communication, interpersonal, and problem-solving skills
• Hands-on leader with a passion for guest service and team development

• WSET (Wine & Spirit Education Trust) or similar wine training
• Experience with fine dining, à la carte service, and event management
• Knowledge of local and international culinary trends
• Well-groomed, professional appearance in line with a luxury establishment
• Ability to work flexible hours, including weekends and holidays