Restaurant Manager

Recruiter:

Bright Search Recruitment (Pty) Ltd

Job Ref:

JHB001442/BP

Date posted:

Tuesday, April 29, 2025

Location:

Lephalale, South Africa

SUMMARY:
The Restaurant Manager will oversee the daily operations of the 5-star restaurant, ensuring exceptional guest experiences, high service standards, and efficient restaurant performance. The role includes managing staff, maintaining quality control, optimizing profitability, and upholding the brand’s luxury image.
Key Responsibilities:
Guest Experience & Service Excellence

Ensure a world-class dining experience aligned with 5-star standards
Handle guest complaints and special requests professionally and promptly
Maintain a strong floor presence, engaging with VIP guests and regular patrons

Staff Management & Training

Recruit, train, and mentor front-of-house staff (waiters, hosts, sommeliers, etc.)
Schedule shifts and manage staff performance and discipline
Conduct regular service training and product knowledge sessions

Operational Oversight

Oversee daily restaurant operations, ensuring seamless service
Monitor food and beverage presentation, cleanliness, and ambiance
Enforce health, safety, and hygiene standards

Financial Management

Control operating expenses, stock, and wastage
Monitor budgets, sales targets, and profitability
Process and analyze daily sales reports and revenue data

Marketing & Promotions

Collaborate with marketing on events, wine pairings, and seasonal promotions
Maintain online presence and reputation management (reviews, social media)

Supplier & Inventory Management

Liaise with suppliers for stock, equipment, and procurement
Conduct regular inventory counts and manage stock levels efficiently

POSITION INFO:
Minimum Qualifications & Experience:

Diploma or Degree in Hospitality Management or related field
Minimum of 5 years' experience in a high-end or 5-star restaurant environment
Minimum of 2-3 years in a Restaurant Manager or similar leadership role
Strong knowledge of food & wine pairing, menu planning, and service protocols
Computer literacy: POS systems (e.g., Micros), MS Office, inventory software
Excellent communication, interpersonal, and problem-solving skills
Hands-on leader with a passion for guest service and team development

Preferred Attributes:

WSET (Wine & Spirit Education Trust) or similar wine training
Experience with fine dining, à la carte service, and event management
Knowledge of local and international culinary trends
Well-groomed, professional appearance in line with a luxury establishment
Ability to work flexible hours, including weekends and holidays

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