Restaurant Operations Manager

SUMMARY:
Operations Manager - High-end Dining

POSITION INFO:
RESTAURANT OPERATIONS MANAGER - RESTAURANT & FUNCTIONS Our client is seeking a motivated, outgoing, and experienced Operations Manager. Location: Bryanston, Johannesburg Salary: R35,000 Essential Qualifications: 5-10 years of experience in restaurant\/hospitality operations Senior management experience Computer literacy Own transport & valid driver''''''''s license Strong command of English (verbal and written) Key Responsibilities: Operations & Standards: Manage all FOH\/BOH operations across all shifts Maintain and enforce company service and operational standards Conduct systematic checks of all front of house areas Ensure compliance with Health & Safety protocols and SA legislation People Management: Coach, supervise and develop restaurant managers and future leaders Conduct performance appraisals and hold staff accountable Provide ongoing training to all staff members Ensure all staff are uniformed and fully prepared for duty Financial Management: Manage budgets, forecasts and financial targets Control food, labour and operating costs Drive profit targets Analyse sales, costs and KPIs to consistently improve performance Client Experience & Growth: Ensure guests are greeted courteously and service exceeds expectations Anticipate and resolve customer needs and complaints swiftly Actively promote the brand within the local community Attend monthly board meetings and submit timeous operational reports