Restaurant Supervisor

SUMMARY:
Luxury Lodge based close to Pongola is looking for an experienced Restaurant Supervisor to enhance and exceed diner’s expectations.
 
The ideal candidate is a hands-on leader who excels in a fast-paced, high- standard environment. You should be passionate about developing and motivating your team while driving operational excellence, maintaining consistently high and delivering memorable guest experiences.

POSITION INFO:
Duties: Supervise daily restaurant operations with a focus on service excellence and guest satisfaction Foster a culture of continuous development, coaching, and accountability within the team Motivate and energize staff through clear communication, presence on the floor, and leading by example Build a positive team dynamic with humility and professionalism, able to unite individuals around shared goals Maintain consistency in food and beverage presentation, guest interaction, and service delivery Proactively identify and act on areas needing attention, from staffing and flow to guest concerns Be flexible in scheduling and equally effective in managing breakfast, lunch, and dinner shifts Collaborate closely with the kitchen and bar to ensure seamless coordination Handle guest feedback and challenging situations with grace, professionalism, and decisive action Ask for support when needed and take full ownership of tasks, outcomes, and any mistakes, turning them into learning opportunities Monitor staffing levels, schedules, and productivity to meet both service demands and cost targets Drive and support initiatives that increase revenue, efficiency, and guest retention Ensure compliance with health, safety, and hygiene standards Manage inventory, ordering, stock control, and cost management Prepare reports and provide feedback on sales, team performance, and service metrics Perform all related and required audits, daily banking checks, administration, cash handling processes and practices Assist in the planning, coordination, and execution of food and beverage activities as required Manage performance and the development of service teams, including scheduling, training, and performance evaluations in collaboration with the Restaurant Manager. Facilitate disciplinary processes and practices as required Ensure high standards of service quality and guest satisfaction in area of responsibility Maintain compliance with health and safety regulations and ensure proper sanitation. Address operational concerns and issues promptly and effectively. Assist in monitoring inventory levels, minimizing waste, and optimizing stock control. Requirements: Recognized Qualification in Hospitality Management or related field. Minimum of 2 years' experience in a management role within a 5* lodge environment or high end restaurant environment Well groomed, professional, and positive disposition Strong leadership and experience in managing teams Ability to manage conflict and challenging situations with respect and confidence High attention to detail and consistency in food, drink, and service delivery Strong problem solving and decision-making skills Strong knowledge of restaurant operations and fine dining service Proven ability to lead and inspire a team with confidence, clarity, and humility