Retail & Operations Manager

SUMMARY:
A well-established luxury retail business is seeking a highly organised, detail-oriented Retail & Operations Manager to oversee the day-to-day operations of a high-value boutique environment. This role requires a hands-on professional with strong operational, administrative, and client service expertise.

POSITION INFO:

Key Responsibilities

• Oversee daily store operations, ensuring a secure and well-maintained environment
• Manage opening and closing procedures, including security protocols
• Ensure store presentation meets high brand standards

• Maintain accurate stock records and inventory tracking
• Manage ordering of materials, stock, and supplies
• Coordinate stock valuations and documentation

• Manage client queries, quotations, invoicing, and order processing
• Coordinate production timelines and client deliveries
• Ensure a high level of client experience and service delivery

• Liaise with internal teams and external suppliers to ensure deadlines are met
• Manage supplier relationships and procurement processes

• Maintain regulatory and compliance documentation
• Assist with financial administration, reporting, and reconciliations

• Manage social media platforms and online enquiries
• Coordinate online orders and website updates

• Support HR administration including contracts and leave records
• Maintain organised systems and internal communication

Minimum Requirements

• Previous experience in retail or operations management (luxury or high-value environment advantageous)
• Strong administrative and organisational skills
• Excellent attention to detail and ability to multitask
• Strong communication and client service skills
• Financial acumen and reporting understanding
• Proficient in Microsoft Office and digital tools

Key Competencies

• High level of integrity and trustworthiness
• Strong problem-solving ability
• Ability to work under pressure and meet deadlines
• Professional presentation and communication
• Proactive and solution-driven mindset